vivek singh
Summary
Results-oriented professional with a strong background in engagement abuse analysis and implementation of cutting-edge technologies. Certified Six Sigma Yellow Belt with a track record of improving efficiency by214 hours through the launch of tools like Audit Sampler and Smart SOP. Skilled in leading cross-functional projects, streamlining operations, and mentoring team members. Demonstrated expertise in Alexa Voice Service (AVS) testing, Quality Initiative (QI) processes, and data-driven decision making.
Overview
5
5
years of professional experience
Work History
Team lead
Amazon
05.2021 - Current
- Worked as a Acting team lead from June'23 till September'24, got promoted as Team lead in October'24
- Managed a team of Quality Specialists
- Established the QI process for the newly launched Arabic locale, contributing to higher defect identification and implementation of process improvements
- Collaborated with global teams to streamline the audit process for managed Alexa skills, fixing sampling logic and enabling real-time defect detection
- Led an experiment on implementing biased sampling for unmanaged audits, which improved the defect identification rate from3% to9%
- Introduced 'Smart Audits' for multi-locale Alexa skills, reducing audit time by25-31 minutes and enabling a0.7 headcount reduction
- Spearheaded the automation of AVS utterance testing, reducing the average handling time by82% and saving308 hours of manual testing
- Successfully led the testing of8,500 marketing utterances on7 AVS devices for the Alexa Capability Catalog (ACC) project
- Handled a Team of5 Quality Analysts
Content Moderator
Webhelp
02.2020 - 05.2021
- Responsible for reviewing and moderating user-generated content uploaded to the TikTok platform
- Enforce community guidelines and policies to ensure a safe and positive user experience
- Identify and remove content that violates TikTok's terms of service, including but not limited to hate speech, nudity, violence, and harassment
- Utilize moderation tools and guidelines provided by TikTok to assess the appropriateness of content
- Work collaboratively with other moderators and teams to escalate complex or sensitive issues
Education
BA (Hons) - Arabic language and literature
The English and Foreign Languages University
Hyderabad06.2020
Intermediate - Mathematics
Devprayag School And College
Prayagraj 07.2015
High School - Mathematics
Bal Bharti School And College
Prayagraj 07.2012
Skills
- Six Sigma Methodology (Yellow Belt Certified)
- Efficiency Improvement
- Quality Assurance and Auditing
- Global Team Management
- Policy Compliance Monitoring
- Cross-Functional Collaboration
- Stakeholder Engagement
LANGUAGES
English
Hindi
Arabic
Awards
Earned Six-Sigma Yellow Belt certification for implementing an automated assignment tool for QI, Rated as Top Tier for two consecutive years in the annual Talent Review process, Received4 spot awards and11 accolades for outstanding performance
Timeline
Team lead
Amazon
05.2021 - Current
Content Moderator
Webhelp
02.2020 - 05.2021
BA (Hons) - Arabic language and literature
The English and Foreign Languages University
Intermediate - Mathematics
Devprayag School And College
High School - Mathematics
Bal Bharti School And College
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