Vivek Kumar Singh

• Reduced Go-to-Market/ Cycle Time (velocity) for Suite-wide Delivery by 35% by streamlining Agile processes through SAFe & Lean frameworks. Supervised a Value Stream of 250+ Engineers, Architects, UX, Program & Product Managers.
• Helped save 2 million $ YoY (in ARR & OPEX: Code maintenance, Independent scaling of services, Improved throughput & CSAT) through Architectural revamp & Decoupling 25+ HCM services. Further, Introduced common global codebase (Internationalization) & localized database (Localization) Strategy.
• Spearheaded 9 Major Feature Releases with 20% Reduced Change-Failure-Rate (CFR) & 30% Improved Quality metrics, adopted SonarQube & LaunchDarkly for tracking (QoS: LOC, Code smells, Tech Debt) & multi-region deployment & rollout Strategy.

• Spearheaded Cloud Adoption for 100+ Telecom BSS/OSS from 60% to 88% in 5 Quarters. Drove a Multi-Cloud Strategy (AWS, GCP, Azure, OTC) & delivered 50+ Automations (in PaaS, IDP, IaC, PaC, XaC, CI/CD, Git Standardization, 4-Eye Review, Cost Savings & Observability).
• Saved 3.5 million € YoY on Resource Provisioning, Infrastructure CAPEX & OPEX (VMs running in odd working hours, RCA (MTTD, MTTA, MTTR on incidents), Vulnerability Reduction, Compute & Storage Optimization, AIOps) through architecturally robust & Compliant (PSA, GDPR) Automations.
• Governed 20 Million Transactions (MAU/DAU) on IAM Authentication & Audit Logs through Multi-Cloud IAM Orchestrator CLI. Delivered SSO, Binary Installer & User Data Encryption for EMEA Users.
• Helped cut OPEX & Resource utilization by 30%, Defined OKRs, KPIs (SLIs, SLOs, SLAs), Supervised 500+ Consultants, Architects & Engineers, RTEs, SMs & POs. Owned, Defined & Delivered 12 PIPs & 72 Rollouts.

• Spearheaded Digital Transformation strategy for 4 Group companies, 20K Employees, 1K OEMs & Vendors. Revamped the Enterprise Product Landscape by modernizing Operations (HR, Finance, Training, Inventory, Sales & Customer Success). Strategized & Delivered (ROI, Vendor assessment, POC, Rollout, Change Management) features on ERP (E-Invoice, Short Term Finance), CRM (Toll Free), HRMS, LMS & E-Auction (Live Stream, CX/ UX, Auto-Scaling). Onboarded 12 OEMs & Liaised with C-Suite & Government Institutions.
• Got Media coverage for Benchmark Price Prediction Model (97% CSAT, 50K MAU), Real-Time Bidding (Physical & Digital) & White-lapelled E-Auction Engine (BrandStrore).
• Reduced 40% CAPEX & OPEX by migrating Toll-Free Infrastructure to Cloud & Automated Agent response through AI Chatbots. Converted 50K unaddressed Leads/ Prospects.

• Conceptualized, Wire-framed, Planned & Delivered 25+ Mobile & Web apps – from Android, iOS based native apps to React based hybrid apps – to Global clientele.
• Launched first of its kind running tracker for Japan Olympics using Strava and Google Fit APIs with upstream-downstream calculations.
• Reduced 100% manual operations for EU wine-yard owners through a geo-fencing-based workforce manager.
• Brought 10k+ new registrations through prizing & Gamification feature for Gulf based B2C logistics App.

• Led 100+ volunteers at the block & district level in alignment with Indian Ministry and Research wings.
• Been a part of India's most successful campaign – Swachh Bharat Mission with 100% success rate, 1M+ stakeholders & impact.

• Operated two major Enterprise applications focused on BI & BPM – Informatica Master data manager & IBM Business Process Manager for Aviva (Canada) & Allianz (USA). Extracted, Transformed & Loaded 50K insurance customer's data to create a Golden copy of Truth.
• Delivered Model-View-Controller (in J2SE) for Tata Sky's DTH Manager.
• Organised 8 Agile Trainings as a Cetrified Agile Coach.

• Owned & Delivered Leaderboard & Engagement modules on IBM's LMS – Web Dots.
• Saved 0.2 million $ YoY by migrating Licensed software (WAS & DB2) to Open-source (JBOSS & MySQL).

Simulated GSM & CDMA Network Topology on BSNL's Mainframe.