Vivek Sundararasu

• Developed comprehensive project documentation to ensure clear understanding of scope, objectives, and deliverables among all stakeholders.
• Improved project efficiency by streamlining processes and implementing best practices in project management.
• Facilitated cross-functional collaboration for successful completion of complex projects.
• Optimized project outcomes by identifying risks early and implementing mitigation plans.
• Increased stakeholder satisfaction by delivering projects on time and within budget.

Achievement

• Feedback - Vivek has shown dedication and commitment during the transition period at Accenture. He joined in November 2023 and was a valuable member of the Project Management team, handling colocation and data services products. Despite facing contractual changes from the client process in April 2024, Vivek successfully completed training and was production-ready.
  
  In addition to his role in project management, Vivek also contributed his knowledge and previous experience to the IS helpdesk training. This demonstrates his willingness to go above and beyond his assigned responsibilities.
  
  Moving forward, Vivek can continue to build on his skills and expertise in project management. It would be beneficial for him to stay updated with industry trends and advancements in order to enhance his contributions to future projects.
  
  Overall, Vivek's dedication and commitment during the transition period have been commendable. With continued growth and development, he has the potential to excel further in his career at Accenture.

• As a Technical Services Professional at Kyndryl, I provide expert technical support and solutions to clients, ensuring the optimal performance of their systems and networks.
• My role includes troubleshooting hardware/software issues, system installations, and configuration, while working closely with cross-functional teams to implement tailored solutions.
• I focus on delivering excellent customer service, optimizing system performance, and maintaining security compliance.
• Continuously developing my technical skills, I ensure that Kyndryl's clients receive top-notch support and efficient problem resolution.
• As an SAP Support Specialist at Kyndryl, I provide expert support for SAP applications, ensuring smooth system performance and issue resolution for clients.
• My role involves troubleshooting, system monitoring, and performing upgrades, all while collaborating with cross-functional teams to implement solutions that optimize business processes.
• I focus on delivering efficient and proactive support, helping clients maximize the value of their SAP environments while ensuring system stability and performance.

• As a Technical Services Specialist at IBM, I provide expert technical support and solutions to clients, ensuring the optimal performance of their systems and networks.
• My role includes troubleshooting hardware/software issues, system installations, and configuration, while working closely with cross-functional teams to implement tailored solutions.
• I focus on delivering excellent customer service, optimizing system performance, and maintaining security compliance.
• Continuously developing my technical skills, I ensure that IBM's clients receive top-notch support and efficient problem resolution.

• Providing end-to-end technical support to clients, I troubleshoot and resolve hardware, software, and network issues, ensuring smooth and efficient operations.
• My role involves offering timely solutions, managing escalations, and maintaining high levels of customer satisfaction through effective problem-solving.

• Monitor service for issues per customer contract.
• Create incident record for service issues/escalations.
• Coordinate with vendor and Monitor resolution progress.
• Resolve service issues/escalations including customer meetings and close the incident.
• Primary duties include providing network access for early recovery of technical issues.