VIVEKANAND SHARMA

Jodhpur

Summary

Seeking a rewarding position within an organization that fosters personal growth, leveraging my professional and intellectual skills to make a profitable contribution while embracing opportunities for continuous learning within a dynamic organizational environment.
Accomplished professional with over 12 years of experience in the Banking and Financial sector, excelling in roles such as Operations Manager and Branch Manager.
Demonstrated versatility with a brief stint of 1.5 years in the Real Estate sector as a Manager, overseeing customer care and collections from 2011 to 2013.
Currently serving as a Regional Manager at Fortune Multi-State Credit Co-operative Society Ltd. since 2013, spearheading operations and driving regional growth.

years of professional experience

FORTUNE MULTI-STATE CREDIT CO-OPERATIVE SOCIETY LTD

02.2013 - Current

Efficiently managing and supervising all regional branches, ensuring smooth functioning and adherence to operational guidelines.
Responsible for achieving monthly as well as yearly targets.
Identifying and appointing agents while providing working guidance and support to maximise their performance.
Conducting thorough audits of regional branches, meticulously documenting findings, and submitting detailed reports to the central office.
Actively participating in monthly, quarterly, and annual meetings to discuss progress, evaluate targets, and contribute to decision-making processes.
Conducting regular evaluations of staff and team productivity, offering valuable feedback, and implementing measures to enhance overall performance.
Formulating comprehensive strategies to effectively meet future targets and drive the growth of the regional operations.

ADARSH CO-OPERATIVE BANK LTD

09.2000 - 11.2011

Managing all wealth generating products, including CASA (Current Account and Savings Account), life insurance, general insurance, fixed deposits, and loan sanctions at the branch level. Additionally, providing recommendations for high volume loans to the Head Office for sanctioning.
Ensuring exceptional customer handling and satisfaction, addressing queries, and resolving complaints promptly and efficiently.
Handling sales support activities for the branch, including coordinating marketing initiatives and promotional campaigns.
Preparation and submission of Management Information System (MIS) reports and monthly budgets.
Actively participating in monthly, quarterly, and annual meetings to evaluate targets, productivity of staff and teams, and contribute to strategic planning for future targets.
Maintaining strict compliance standards related to customer interactions and transactions.
Leading and managing a team of 10 to 16 staff members, fostering individual growth and maintaining a target-oriented environment.
Implementing effective collection management strategies to reduce overdrafts (OD) and non-performing assets (NPA) within the branch.
Accountability for the Branch's profit and loss statement, as well as monitoring NPA levels.
Worked in multiple locations including Udaipur, Sheoganj, Sumerpur, Jalore, Falna, Posaliya, Jawal, and Kalendri and lastly Jaipur.

Strong leadership skills to drive team and performance
Strong Financial acumen with experience in finance, banking, sales, and other relevant sectors
Complete Understanding of Microsoft Excel, Word and powerpoint
Proficient in Necessary languages- English, Hindi and Rajasthani
Excellent Understanding of wealth generating products and the intricacies involved

Strategic Thinker with the ability to contribute to target evaluation and long term planning
Strong interpersonal and communication skills
Effective Problem solving skills with track record of efficiently resolving customer queries and complaints
Tally
MIS

FORTUNE MULTI-STATE CREDIT CO-OPERATIVE SOCIETY LTD

02.2013 - Current

ADARSH CO-OPERATIVE BANK LTD

09.2000 - 11.2011