Vivekananda Banerjee
Branch Operation Manager
Kolkata,WB
Summary
Dynamic team leader with a proven track record in analyzing performance metrics to enhance product quality and drive operational excellence. Committed to fostering a courteous and inclusive workplace, dedicated to coaching and empowering employees to reach their highest potential. Skilled in root cause analysis and effective dispute resolution, ensuring challenges are addressed promptly and constructively. Leads by example, cultivating a positive and supportive environment that inspires collaboration and innovation among team members.
Overview
18
18
years of professional experience
Work History
Branch Operations Manager
Satguru Overseas Education & Global Immigration Services
11.2024 - Current
- Set clear performance benchmarks for team, monitoring progression towards goals and providing timely constructive feedback as needed.
- Strengthened team members' skills through strategic coaching sessions yielding improved individual performance.
- Optimized team productivity via adoption of streamlined work processes and periodic assessment of performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Assisted in recruitment to build team of top performers.
- Managed senior-level personnel working in marketing and sales capacities.
Sr Business Manager
Takshseela Institute of Education
08.2024 - 10.2024
- Facilitated sales training and development program to boost team skills and performance.
- Managed resolution of complaints for registered clients.
- Assessed sales team performance and implemented training to support target fulfillment.
- Maintained customer loyalty and effectively increased customer base alongside product line and sales volume growth.
- monthly revenue generation for company via client enrollment in immigration services.
- promotional activities to attract leads for study abroad immigration services.
- B2B collaborations and alliances with different organizations for leads
Sr Immigration Counselor
Satguru Overseas Education & Global Immigrations
11.2023 - 06.2024
- Directed Sales training and development enhance team skills and performance.
- Resolved complaints to achieve customer retention.
- Monitored Sales team and provided training to help reach targets.
- Worked with PAN INDIA Branches for Immigration Counseling.
- Revenue Generation for the company monthly basis by registration of clients for immigration services.
Dy Manager Marketing & Sales
MLS Innovations Pvt Ltd
03.2023 - 06.2023
- (EDTECH) Dy Manager Marketing G Sales
- Shared comprehensive brand and product knowledge to maximize sales
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Developed compelling presentations to communicate product quality
- Software Sales in Education Field, Schools G Colleges
Asst Team Leader
Y-Axis Solutions Pvt Ltd
11.2022 - 02.2023
- Greeted customers with warmth and positivity, effectively setting the tone for outstanding hospitality experiences
- Coached and mentored high-performing service teams, leading by example in providing faultless customer care
- Communicated daily tasks clearly with colleagues, aiding timely, quality completion for smooth business operations
- Worked with tireless energy and enthusiasm, approaching tasks with a can-do attitude for improved workplace morale
- Appropriately delegated tasks and coordinated staff to continuously meet operational requirements
Sales Manager
DM Immigration
05.2022 - 10.2022
- Created and directed sales training and development courses to enhance team skills and performance
- Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention
- Monitored sales team performance and provided training to help reach targets
- Retained existing customers and substantially grew customer base, product line and sales volume.
Asst Branch Manager
WWICS
03.2021 - 01.2022
- Branch operation in Immigrations
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships
- Oversaw hiring and recruitment, employee motivation and training
- Proactively identified and solved complex strategy problems impacting sales management and business direction
- Expanded customer base by successfully emailing prospects to enhance conversion rates
- Established commercial brands through consistent communications, generating increased sales volume
- Boosted revenue, facilitating sales activity while developing employee measures for exceeding goals
Business Manager
Sports Event Group
03.2019 - 02.2021
- Guided teams in product merchandising and inventory management
- Customized customer experiences to build brand loyalty
- Enhanced working relationships by participating in team-building activities
- Prepared timely and accurate financial reporting and analysis
Asst Team Leader
Y-Axis Solutions Pvt Ltd
01.2014 - 02.2019
- Managing Sales by providing guidance to clients about rules of overseas opportunity after analyzing there profile
- Coordinating inter department for all the administration process
- Achieving sales for the branch and looking after sales operations
- Coached and mentored high-performing service teams, leading by example in providing faultless customer care
- Communicated daily tasks clearly with colleagues, aiding timely, quality completion for smooth business operations
- Team Building and training new joiners
- Analyzes and applies statistical information
Manager
ICICI Prudential Life Insurance Company Limited
12.2012 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Deputy Manager
UNINOR
08.2010 - 06.2012
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Territory Sales Manager
Reliance Communication
10.2009 - 08.2010
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Organized promotional events and interacted with community to increase sales volume.
Channel Sales Manager
Tata Teleservice Ltd
09.2007 - 10.2009
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sr Sales Executive
Reliance Communication (NIS Sparta)
08.2005 - 08.2007
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
M.B.A. - Marketing, H.R
W.B.U.T
Kolkata12-2005
B. Com - Accounting
Calcutta University
Kolkata12-2003
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
People management
Team building
Coaching
Leading team meetings
Key performance indicators
Daily workflow improvement
Staff education and training
Timeline
Branch Operations Manager
Satguru Overseas Education & Global Immigration Services
11.2024 - Current
Sr Business Manager
Takshseela Institute of Education
08.2024 - 10.2024
Sr Immigration Counselor
Satguru Overseas Education & Global Immigrations
11.2023 - 06.2024
Dy Manager Marketing & Sales
MLS Innovations Pvt Ltd
03.2023 - 06.2023
Asst Team Leader
Y-Axis Solutions Pvt Ltd
11.2022 - 02.2023
Sales Manager
DM Immigration
05.2022 - 10.2022
Asst Branch Manager
WWICS
03.2021 - 01.2022
Business Manager
Sports Event Group
03.2019 - 02.2021
Asst Team Leader
Y-Axis Solutions Pvt Ltd
01.2014 - 02.2019
Manager
ICICI Prudential Life Insurance Company Limited
12.2012 - 04.2013
Deputy Manager
UNINOR
08.2010 - 06.2012
Territory Sales Manager
Reliance Communication
10.2009 - 08.2010
Channel Sales Manager
Tata Teleservice Ltd
09.2007 - 10.2009
Sr Sales Executive
Reliance Communication (NIS Sparta)
08.2005 - 08.2007
B. Com - Accounting
Calcutta University
M.B.A. - Marketing, H.R
W.B.U.T