Vivekananda Hegde

Worked on multiple projects - Secure Connect Gateway(SCG), SupportAssist Enterprise , Dell Lasso , DSET, Dell Online diagnostics. Its a consolidated program for the Heritage Dell and Heritage EMC remote connectivity solutions and provides a foundation for the next generation of support to customer based on the offer.

• Currently working as Product Owner with Dell Technologies since June 2018 till date
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Proficiently utilized AI-powered tools, including Microsoft Copilot, to create clear and effective requirements and user stories for software development projects.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Owned and prioritized product backlog.
• Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
• Collaborating with architects on design discussions and solutions, and working closely with the UI/UX team for wireframes.
• Conducting the feature demo to the Stakeholders, Product managers, Technical support team, Training team and capturing the feedback

• Worked on DELL SupportAssist Enterprise /Moonbike, LASSO, DSET and DELL Online Diagnostics products.
• Requirement tracing with Product management, Architecture and UXD team
• Standardized bug reporting methods for better communication between QA and development teams.
• Mentored junior team members, fostering growth and enhancing team performance.
• Improved customer satisfaction with thorough validation of user requirements during the testing process.
• Creating user-journey document mentioning detailed use-cases and scenarios

• Worked on multiple projects - Networker (Backup and Recovery), Symantec - Remote Access and LiveState Delivery (LSD)
• Involved in writing the Test plan and Test Strategy and getting reviewed with business team and stakeholders
• Test case execution and reporting for varies testing phase

The mTrak is a fleet management solution for the transportation and logistics industries.

• Planning and preparing test plans and Test strategies based on the PRD and TRD
• Preparation and review of functional test cases
• Automated the test scripts for the GUI Functional and Regression Testing using Win Runner
• Wrote and used SQL scripts to perform Database checks
• Test execution, Bug Reporting and review

TBDS (Taxi Booking and Dispatch System) is a project developed to facilitate customers for booking, dispatching and monitoring the Vehicles using Wireless Cellular Network with GPRS facility.

• Conducting Trials at the Customer location-using vehicle mounted hardware’s in few vehicles and studying the requirement of the Customer.
• Understanding the Requirement, Testing the software application and reporting the bugs to the development team
• Implementing the Vehicle Mounted Hardware in the Vehicles.
• Monitoring and analyzing the data from the Vehicle Mounted Hardware for consistency in data and valid data by using the data from SQL Server or Oracle Database using queries and application reports.