Summary
Overview
Work History
Education
Skills
Certification
Poetry Writing
Languages
Timeline
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Vivek Kumar Dubey

Vivek Kumar Dubey

New Delhi,UP

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager - CRM

RLG Systems India Pvt. Ltd.
07.2019 - Current
    • Adhered to MSA, SOW, NDA and SOP and high-quality service delivery by coordinating with Business Intelligence, Finance and Compliance team and leveraging productive and open client communications
    • Addressed and resolved Clients Queries/Complaints and issues to improve satisfaction
    • Generated Business Intelligence reports to inform strategic decision-making
    • Interacted with external/internal stakeholders to understand business needs and translate into project scope
    • Supported and trained customers on compliance-related issues

Executive ERP and Data Management

Canon India Pvt. Ltd (On-site)
12.2019 - 12.2020


  • Developed and maintained data warehouses and data marts to support business operations across it's PAN India
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Designed and developed data pipelines to acquire, clean and process data

Associate Software Developer

SIDABS LAB
01.2018 - 05.2019


  • Contributed fully to design assessments, code reviews and brainstorming sessions
  • Collaborated on stages of Software Development Lifecycle from requirement gathering to production releases
  • Worked with developers to identify and remove software bugs

Education

MCA -

National Institute of Technology
Agartala
06.2017

BCA -

SHIA Technology & Sciences
Allahabad
07.2013

Skills

  • Client Satisfaction-Driven
  • Clientele Account Management(ie, Google India , Lenovo India , Motorola , Microsoft Entities , Gucci (Luxury Goods), Verifone , LG Etc
  • Business Analytics(BRD, FRD & SRS)
  • Client Retention Strategies
  • Interpersonal and Client Communications
  • Presentation Development (MS PPT Visio)
  • Data Visualisation (Power BI/Tableau)
  • Database Management (MySQL, MS Excel)

Certification

  • CBAP - Certified Business Analysis Professional(Ongoing)
  • Agile Scrum Master(Ongoing)

Poetry Writing

Passionate poet specializing in capturing the details of human thoughts and emotions. Published works in YourQuote platform.



Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)

Timeline

Executive ERP and Data Management

Canon India Pvt. Ltd (On-site)
12.2019 - 12.2020

Assistant Manager - CRM

RLG Systems India Pvt. Ltd.
07.2019 - Current

Associate Software Developer

SIDABS LAB
01.2018 - 05.2019

MCA -

National Institute of Technology

BCA -

SHIA Technology & Sciences

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Vivek Kumar Dubey