VIVEK KUMAR DUBEY
PATHALGAON
Summary
Dedicated and results-driven banking professional with 5 years of experience in the financial services industry, specifically within ICICI Bank. Proven track record of successfully managing branch operations, driving sales performance, and ensuring customer satisfaction. Adept at team leadership, strategic planning, and compliance management.
Overview
3
3
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
ICICI Bank
PATHALGAON
01.2023 - Current
- Oversee daily operations of the branch, ensuring compliance with bank policies and regulatory requirements.
- Manage cash flow, including handling cash deposits and withdrawals, and ensuring adequate cash reserves are maintained.
- Develop and implement strategies to achieve branch sales targets for banking products such as loans, deposits, and investment services.
- Handle confidential information and documents with discretion and maintain their proper organization.
- Maintain and develop relationships with key customers to ensure high levels of satisfaction and retention.
- Address and resolve customer complaints and issues promptly and effectively.
SALES OFFICER
ICICI Bank
11.2022 - 01.2023
- Experience in managing all banking sales operation and providing optimal level of customer satisfaction in a retail environment.
- Managed everyday activities and ensured optimal levels of customer satisfaction.
- Performed sales of all bank products and assisted in opening new accounts and loans.
- Ensure all branch activities comply with KYC, AML, and other regulatory requirements.
- Handled confidential documents and maintained their proper organization.
- Coordinated travel arrangements and accommodations for executives and guests.
Education
Bachelor of Science -
TSS GOVT COLLEGE
PATHALGAON 04.2019 - 04.2021
PRAKSH HIGHER SECONDARY SCHOOL CGBSE BOARD
PATHALGAONPRAKSH HIGHER SECONDRY SCHOOL CGBSE BOARD
PATHALGAON, INDIASkills
- Advanced MS Excel
- Financial modeling
- CRM systems
- Salesforce
- Data analysis tools
- Power BI
- Teamwork
- Communication
- Self-motivation
- Discipline
- Positive attitude
- CTS Clearing
- Credit Card Operations
- Retail Assets
- TWL
- AL
- PL
- BL
- Retail Liabilities
- Account Opening
- RTGS
- Cash Management
- Gold Loan
Certification
Promotion Certificate, Promoted to Deputy Manager role at ICICI Bank
Technical And Soft Skills
- Advanced MS Excel and financial modeling
- CRM systems (e.g., Salesforce)
- Data analysis tools (e.g. Power BI)
- Teamwork
- Communication
- Self-motivation
- Discipline
- Positive attitude
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Assistant Manager
ICICI Bank
01.2023 - Current
SALES OFFICER
ICICI Bank
11.2022 - 01.2023
Bachelor of Science -
TSS GOVT COLLEGE
04.2019 - 04.2021
PRAKSH HIGHER SECONDARY SCHOOL CGBSE BOARD
PRAKSH HIGHER SECONDRY SCHOOL CGBSE BOARD