Vivek Kumar Mishra

Scrum Alliance CSM certified Scrum Master in Siebel with 14.9 years of Consulting,Project and Delivery Management experience, in Public Sector, health care, banking sectors, telecommunication. Successfully managed complex portfolios, ensuring alignment with business goals and client satisfaction. Working experience in Canada in client facing roles with MCFD and SDPR ministries of British Columbia and Telstra from Australia.

• Spearheading design authority for critical systems (Billing, CRM and Provisioning, Middleware).
• Resolving application domain challenges across the critical systems.

• Expertise in Project and Delivery management of large-scale Telcos and Siebel upgrade life cycles. Case management and Payroll systems of dollar value ranging from $1 million to $20 million.
• Managed Complete Delivery as Project Manager of Siebel upgrade projects in versions of IP22, IP21.10 and IP16 in Telecom.
• Worked on managing project delivery, risk mitigation and quality control. Spearhead delivery of development activities in line with the business brief and SLAs.
• Working as Delivery Manager for large Telcos with a role of managing end to end delivery, scheduling, requirement gathering and analysis, architecting and designing of the complex business solutions, large size Team management (200 FTEs). Worked in SDLC and Agile methodology of development in which includes:
• End to End project management experience on more than 10 large scale Siebel development and maintenance projects with focus on Customer Satisfaction.

• Worked with Offshore and Onshore team on day-to-day coordination including virtual coordination with relevant stakeholders, to include Architects, Solution Designers, project team and vendors.
• Ensured solving problems, analysis and interpretation of differing situations in order to identify, search and select the best solutions
• Managing end to end delivery and resolving application domain challenges across the critical systems (e.g. Billing, CRM and Provisioning).
• Spearheading effective reporting within application development team.
• Monitors projects for alignment with defined business case process.
• Manages day-to-day relationships with all IT teams (Onshore +Offshore) to promote the delivery of services that meet or exceed the client expectations.

• Designing and developing complex CRM business solutions using Siebel platform, completed successfully Request for Proposal (RFPs) for many clients.
• Managing Application Support and Maintenance post release.
• Client facing role for gathering of functional requirements, fit-gap analysis via discovery and grooming sessions.
• Preparation of high and low-level design documents including use cases and functional specifications.
• Guiding and mentoring team with technical and functional activities.
• Expertise in Siebel functional business analysis. Good understanding of ITIL process.
• Supports and follows defined IT Governance decision rights, standards and practices.

• Organization: Accenture, Duration: Oct 2021 till date
• Organization: Genpact- GE healthcare division, Duration: Oct 2020 till Oct 2021
• Organization: Deloitte Consulting LLP, India, Duration: Sept 2018 till July 2020
• Organization: Deloitte Overseas LLP, Canada, Duration: March 2017 till Aug 2018
• Organization: Deloitte Consulting LLP, India, Duration: Sep 2013 till Feb 2017
• Organization: Accenture, India, Duration: Nov 2010 till Sept 2013

Scrum Alliance Certified Scrum Master