Summary
Overview
Work History
Education
Skills
Biography
Vivek Kumar Sah
References
Timeline
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Vivek Kumar Sah

Rz 349/394 West Sagar Pur New Delhi

Summary

Dynamic Underwriter with proven expertise at Star Health and Allied Insurance Co. Ltd., excelling in policy issuance and customer service. Adept at problem-solving and technical troubleshooting, I enhanced operational efficiency and customer satisfaction through effective data management and reporting. Committed to delivering results and fostering strong client relationships.

Overview

9
9
years of professional experience

Work History

Underwriter

Star Health & Allied Insurance Co Ltd
New Delhi
11.2022 - 05.2025
  • Coordinated policy issuance for Fresh, Portability, Renewal, and Migrations, maintaining seamless underwriting workflows.
  • Assisted customers in branch, offering immediate support and addressing inquiries.
  • Oversaw branch outlook mail and efficiently addressed all incoming cases within expected timelines.
  • Coordinated daily premium cash collection, enhancing efficiency of financial processes.
  • Handled customer care and support mail cases by end of day, improving customer satisfaction
  • Resolved grievance level cases promptly, enhancing customer retention and loyalty.
  • Delivered daily business reports to branch manager, providing insights into operational performance
  • Coordinated with IT team to troubleshoot complex cases and collaborated with sales team on unresolved works and questions.
  • Collaborated with TVC and MER team to resolve urgent cases, ensuring efficient outcomes.

Operations Executive

Oasis Express Cargo & Logistics Pvt Ltd
New Delhi
02.2017 - 09.2022
  • Created and updated operational documents and database records.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Maintained accurate records of operational data and documents for audit purposes.
  • Worked with IT department to address technology issues and shortfalls.
  • Ordered office supplies and maintained supplier contacts in database.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Tracked orders and notified customers of status or potential delays.
  • maintain daily report
  • send monthly report to H.O
  • maintained cash & cheque data soft and hard copy.

Operations Supervisor

Taj Sats Air Catering
New Delhi
07.2016 - 12.2016
  • Supervised logistics functions and operation
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintain Daily stock
  • guarantee punctual execution of tasks

Education

Bachelor of Computer Applications - Computer And Information Systems

Monad University
06-2015

Computer Hardware And Networking - Computer Networking

Jetking
03-2015

Senior Secondary School Examination From CBSE Arts -

Tagore Senior Secondary School
08-2011

Secondary School Examination From CBSE -

Tagore Senior Secondory School
08-2009

Skills

  • Policy issuance
  • Problem solving
  • Technical troubleshooting
  • Reporting skills
  • Data analysis
  • Financial reporting
  • Customer service
  • MS Office
  • MS Excel
  • Outlook

Biography

  • Date of birth : 18/05/1992
  • Gender : Male
  • Marital Status : Married
  • Nationality : Indian

Vivek Kumar Sah

Date :

References

References available upon request.

Timeline

Underwriter

Star Health & Allied Insurance Co Ltd
11.2022 - 05.2025

Operations Executive

Oasis Express Cargo & Logistics Pvt Ltd
02.2017 - 09.2022

Operations Supervisor

Taj Sats Air Catering
07.2016 - 12.2016

Bachelor of Computer Applications - Computer And Information Systems

Monad University

Computer Hardware And Networking - Computer Networking

Jetking

Senior Secondary School Examination From CBSE Arts -

Tagore Senior Secondary School

Secondary School Examination From CBSE -

Tagore Senior Secondory School

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Vivek Kumar Sah