Vivek Kumar Saxena
Noida
Summary
Dynamic professional with proven leadership at Univo Edtech, excelling in team management and strategic planning. Recognized for enhancing team performance and achieving sales targets. Skilled in advanced Excel and creative problem-solving, I foster collaboration and drive results in fast-paced environments. Committed to delivering exceptional outcomes through effective communication and innovative strategies. Dynamic team leader with proven expertise in motivating teams, strategic planning, and driving sales growth. Committed to fostering a results-oriented environment that enhances productivity and efficiency.
Overview
8
8
years of professional experience
Work History
Team Leader
Univo Edtech Pvt. Lmt. (Amity University Online)
Noida
04.2024 - Current
- Motivated team members by identifying training needs and providing targeted coaching.
- Coordinated team activities and delegated tasks to ensure efficient project completion.
- Conducted regular performance reviews to evaluate individual progress and development.
- Monitored daily workflow for adherence to established policies and procedures.
- Analyzed data to pinpoint operational improvement areas within the department.
- Supported development of educational content across diverse learning platforms.
- Encouraged creativity and risk-taking to foster a dynamic team environment.
- Assisted in strategy meetings, offering insights on team performance and challenges.
Sr. Academic Counselor
Univo Pvt lmt ( Amity University Online)
Noida
05.2022 - 04.2024
- Advised students on academic programs and course selections to enhance educational pathways.
- Monitored student progress and implemented intervention strategies to address challenges.
- Counseled individuals to resolve personal, social, or behavioral issues impacting education.
- Encouraged exploration of learning opportunities, fostering perseverance in challenging tasks.
- Developed strong client relationships through consistent follow-ups and engagement.
- Utilized CRM software to efficiently manage sales pipeline and track leads.
- Contacted new and existing customers to present tailored product and service solutions.
Sales Manager
White Hat Jr.
03.2021 - 05.2022
- Promoted and sold products using persuasive arguments to existing and prospective customers.
- Achieved monthly target of 80%, recognized as Employee of the Week.
- Developed sales strategies that increased market share across identified new markets.
- Established and maintained positive relationships with key clients and existing customer base.
- Created and presented monthly sales performance reports to management for strategic insights.
- Supervised daily operations of sales department, ensuring team effectiveness and productivity.
- Monitored industry trends and competitor activities to inform sales tactics.
- Trained and mentored junior sales personnel to enhance team performance.
Team Leader
BeAmusician.com
Pune
06.2020 - 03.2021
- Facilitated team meetings to align project objectives and enhance collaboration.
- Coordinated project timelines, ensuring timely task completion.
- Mentored junior staff to promote professional growth and effective teamwork.
- Implemented feedback systems that improved team performance and morale.
- Delegated daily tasks to optimize productivity across team members.
- Motivated team members to increase customer satisfaction and support retention initiatives.
Business Development Associate
BeAmusiain.com
12.2018 - 06.2020
- Conducted market research and analysis to identify new business opportunities.
- Collaborated with the marketing team to create persuasive sales presentations.
- Assisted in developing proposals and contracts for new clients.
- Prepared detailed reports on market trends and customer feedback for management review.
- Identified business prospects through cold calling, networking, and marketing leads.
- Developed strategies that increased sales and expanded market share.
Customer Service Representative
Excitel BroadBand Company
New Delhi
06.2018 - 11.2018
- Addressed customer inquiries on services and technical issues to enhance satisfaction.
- Resolved complaints through skilled communication and problem-solving techniques.
- Processed orders and managed customer accounts to ensure operational efficiency.
- Utilized CRM software for tracking interactions and managing follow-ups effectively.
- Provided management with insights on service enhancements and customer requirements.
- Supplied accurate information regarding products and services to support customers.
- Facilitated effective communication to resolve customer concerns promptly.
Education
Masters In Business Administration - Sales
NMIMS
02-2027
Bachelor's In Computer Applications -
Dr. MPS College
02.2017
Higher Secondary -
Shivalik Public School
02.2011
Secondary -
PMS School
Skills
- Leadership and team management
- Team building
- Sales expertise
- Meeting facilitation
- Strategic planning
- Sales and marketing strategies
- Creative problem solving
- Results orientation
- Advanced Excel proficiency
- Time management
Timeline
Team Leader
Univo Edtech Pvt. Lmt. (Amity University Online)
04.2024 - Current
Sr. Academic Counselor
Univo Pvt lmt ( Amity University Online)
05.2022 - 04.2024
Sales Manager
White Hat Jr.
03.2021 - 05.2022
Team Leader
BeAmusician.com
06.2020 - 03.2021
Business Development Associate
BeAmusiain.com
12.2018 - 06.2020
Customer Service Representative
Excitel BroadBand Company
06.2018 - 11.2018
Masters In Business Administration - Sales
NMIMS
Bachelor's In Computer Applications -
Dr. MPS College
Higher Secondary -
Shivalik Public School
Secondary -
PMS School