Ms office ,Excel
Vivek Kumar Shukla
Sales And Marketing
Om Shanti Niwas Flat#2,1st Floor Shastri Nagar Kasarwadi,Pune,,Maharashtra
Summary
To seek the challenging position in Software industry that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities.
Work History
Customer Liaison Officer
CRB Tech Solution Private Limited
Pune, Maharashtra
11.2020 - Current
- Improved program effectiveness by implementing strategic process improvements.
- Handled 50 cases per month.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Briefing team members about ongoing works.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Working on daily sales reports.
- Utilized CRM software to track sales progression and communicate project needs.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Analyzed sales and marketing data for improved strategies.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
Self Employed
Worked in e-commerce
Noida, Delhi
05.2016 - 01.2019
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Increased customer satisfaction by resolving product or service issues.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Team Leader
Fluence Flow Business Pvt Ltd
01.2014 - 04.2016
- Working with team to achieve the targeted goal on monthly basis.
- Data aggregation of every calls made, and lead generated on daily basis.
- Performance review of my team members.
- Briefing team members about ongoing works.
- Built strong relationships with customers through positive attitude and attentive response.
- Supported office business development and customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Working on daily sales report.
Sales Executive
India Today Group Pvt Ltd
Noida, Delhi
03.2013 - 12.2013
- Making calls to get the product renewals from the customers.
- Suggesting best magazine for new buy as per customers requirement.
- Quality analysis of calls made to customer of the executives.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Updated accounts and maintained long-term relationships with clients.
Education
BCA - Computer Science
HSC - Science
SSC - Science
MCA - Computer Science
Skills
Report generation
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Liaison Officer - CRB Tech Solution Private Limited
11.2020 - Current
Self Employed - Worked in e-commerce
05.2016 - 01.2019
Team Leader - Fluence Flow Business Pvt Ltd
01.2014 - 04.2016
Sales Executive - India Today Group Pvt Ltd
03.2013 - 12.2013
IGNOU - BCA, Computer Science
U.P. Board - HSC, Science
U.P. Board - SSC, Science
IGNOU - MCA, Computer Science
Hobby
Dancing,Cricket,music
Personal Abilities
My strengths include good communication skills, being an amicable team player as well as capable of taking the initiative, having a quick and short learning curve, ability to update my skills and adjust to any kind of software. Determined commitment and dedicated hard work.
Hobby
Dancing,Cricket,music
Personal Abilities
My strengths include good communication skills, being an amicable team player as well as capable of taking the initiative, having a quick and short learning curve, ability to update my skills and adjust to any kind of software. Determined commitment and dedicated hard work.
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