Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Youtube
Projects
Youtube
Intern
Vivek Kumar Shukla

Vivek Kumar Shukla

Manager
Bhopal

Summary

Strategic and results-oriented operations professional with 6+ years of experience in educational leadership, cross-functional collaboration, and KPI-driven performance improvement. Proven ability to streamline school operations, enhance student and parent satisfaction, and lead teams toward institutional success. Committed to creating structured, efficient, and learner-focused environments

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Manager - School Success & Operations

Teachmint
Bengaluru
11.2024 - Current
  • Ensured successful adoption of educational solutions across schools through targeted initiatives.
  • Achieved 90% satisfaction score by resolving issues efficiently and providing strong support.
  • Managed team of specialists to enhance performance and elevate school experiences.
  • Provided leadership during organizational changes or crisis situations, maintaining stability.
  • Created monthly reports for senior management, summarizing key operational performance metrics.
  • Oversaw daily operations, ensuring efficiency and adherence to quality standards.
  • Streamlined communication channels, enhancing information flow and accelerating decision-making.

Assistant Manager - Strategy & Operations

Teachmint
Indore
11.2023 - 11.2024
  • Oversaw performance metrics, and revenue recovery initiatives.
  • Fostered a collaborative team environment, and guided cross-functional projects.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.

Team Leader

Teachmint
Bengaluru
04.2022 - 10.2023
  • Led knowledge transfer sessions and training for new team members.
  • Monitored KPIs, and led efforts to improve productivity.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.

Support Specialist

Teachmint
Bengaluru
04.2021 - 04.2022
  • Delivered product demos, troubleshooting, and support to educators and institutions.
  • Developed rosters and call data reporting systems.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Analyzed computer issues, identified root causes, and implemented solutions.

Security Investigator

Manohar Dairy
Bhopal
08.2020 - 12.2021
  • Investigated compliance and operational issues, improving internal processes.
  • Monitored CCTV footage for suspicious behavior or activities.

Doubt Solving Educator (Freelance)

Unacademy
Remote
03.2020 - 06.2020
  • Solved real-time academic queries for school-level students.
  • Organized field trips to enhance learning experiences for students.

High School Teacher (Chemistry)

Hind Convent School
Bhopal
08.2018 - 03.2020
  • Designed engaging lesson plans for individualized and group instruction in Chemistry and Science.
  • Cultivated a productive classroom environment that maximized student learning.
  • Implemented online classes and digital simulations to enhance practice opportunities.
  • Maintained daily attendance and comprehensive records of student performance and exam duties.

High School Teacher

MP Vikas Convent Higher Secondary School
Bhopal
07.2017 - 03.2019
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained accurate records of student performance and attendance.

Education

M.Sc. - Chemistry

Dr. Syama Prasad Mookerjee College
Bhopal
01.2020

Diploma in Computer Applications (DCA) -

Makhanlal Chaturvedi University
Bhopal
01.2018

B.Sc. - PCM

Dr. Syama Prasad Mookerjee College
Bhopal
01.2017

12th - Science

Shri Ganesh Senior Secondary School
Sidhi
01.2014

10th -

Shri Ganesh Higher Secondary School
Sidhi
01.2012

Skills

  • Team management and operational strategic planning
  • School operations and academic planning
  • Google Workspace and Microsoft Office
  • Ed-tech tools and ERP/online software
  • Cross-functional collaboration
  • Problem-solving with budget control
  • Inventory management
  • Budget control
  • Conflict resolution and communication skills
  • Collaboration tools like Slack and G-Chat

Certification

  • Six Sigma certification, 04/01/24
  • Basic computer course, 08/01/19
  • YouTube Creator Certificate, 01/01/21
  • NSS certificate, 06/01/17

Accomplishments

  • Led a 20-member team and improved productivity by 40%
  • Successfully launched and managed a new operations branch
  • Awarded Role Model, Subject Genius, and Above and Beyond awards at Teachmint
  • Elected vice president in college (2018-2019)

Timeline

Manager - School Success & Operations

Teachmint
11.2024 - Current

Assistant Manager - Strategy & Operations

Teachmint
11.2023 - 11.2024

Team Leader

Teachmint
04.2022 - 10.2023

Support Specialist

Teachmint
04.2021 - 04.2022

Security Investigator

Manohar Dairy
08.2020 - 12.2021

Doubt Solving Educator (Freelance)

Unacademy
03.2020 - 06.2020

High School Teacher (Chemistry)

Hind Convent School
08.2018 - 03.2020

High School Teacher

MP Vikas Convent Higher Secondary School
07.2017 - 03.2019

M.Sc. - Chemistry

Dr. Syama Prasad Mookerjee College

Diploma in Computer Applications (DCA) -

Makhanlal Chaturvedi University

B.Sc. - PCM

Dr. Syama Prasad Mookerjee College

12th - Science

Shri Ganesh Senior Secondary School

10th -

Shri Ganesh Higher Secondary School

Youtube

https://www.youtube.com/@helpexam

Projects

Blogger, Helpexam.in, Created over 50 educational materials for school students. YouTube Channel: Helpexam, Produced educational videos; built an audience of over 64K subscribers.

Youtube

https://www.youtube.com/@helpexam

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