Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic
Vivek Kumar Singh

Vivek Kumar Singh

New Delhi

Summary

Support & Delivery Professional with overall 8+ years of experience in Dialer, VOIP, SIP, PRI, Asterisks, Database, AWS, Azure,PowerShell, Networking, Bash Scripting, Linux Administrator, docker ,Kubernetes,CD/CI Jenkins & Azure pipeline,Azure DevOps, APIs, also experience in L2 team for managing the overall Support & Delivery activities for multiple clients of India and Abroad.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Analyst

Televox
12.2023 - Current
  • Managing CI/CD pipelines using Azure DevOps and GitLab for application deployment
  • Working with Kubernetes clusters to manage scalable containerized applications
  • Monitoring, automating, and improving infrastructure and deployment processes
  • Collaborating with development and QA teams for release planning and version control
  • Troubleshooting production issues and managing rollback or emergency deployments
  • Setting up secure Git workflows and access management for teams
  • Participating in agile practices and sprint meetings for delivery with developers to integrate resources within projects using Azure and Azure DevOps.
  • Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
  • Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
  • Creating Azure resource with the help of Terraform , build terraform code for new infrastructure.

Product Support Engineer

Exotel
01.2021 - 12.2023
  • Leading dedicated team to handle Premium & Enterprise Clients on complex setups while ensuring minimal downtime by maintaining end-to-end responsibility of project/setup and managing good customer relationships by ensuring proper updates to client with accomplishments and issues within SLA
  • Manage Kubernetes cluster and docker containers for running fusion(WhatsApp, email, and other social media platforms) application smoothly in live production environment
  • Performance optimization by proactive monitoring of system logs, OS logs, database logs, asterisk logs, etc ,To detect and troubleshoot run-time problems
  • Debug restful APIs webhooks URL and third-party connectors
  • Coordination with product team for escalated issues and product bug
  • Providing technical guidance to team for day-to-day operations
  • Planning & executing release upgrade activities
  • Checking interaction issue and help customer to fix any issue regarding WhatsApp and other chat campaign
  • Coordinate with customers and help them to do modern auth email configuration on AWS
  • Providing resolution to L2 tickets within SLA
  • Providing Root Cause Analysis (RCA) for raised issues
  • Advanced level troubleshooting of application, Linux, database, network & voice technology (SIP/VOIP/PRI), and monitored using Zabbix Monitoring tool
  • Responsible for handling issues related with Exotel CIMS suite and peripherals, and software/hardware-related issues over Linux platform(systems and servers) .Log Analysis (Error Detection and Resolution) Troubleshooting of Telephony related issues over Asterisk
  • Package Management through RPM and YUM
  • Provided training to clients on various level (Admin level, IT level, Support level)
  • Handling domestic & international clients
  • Patch upgrade and server maintenance of AWS like :- increasing of RAM, storage, CPU core etc.
  • Resolved system and customer issues by troubleshooting and providing effective solutions.
  • Managed customer relationships by delivering prompt responses to questions.

Senior Network Operation Engineer

iNet Global
12.2018 - 01.2021
  • Customer complaints management, interacting with customers, understanding the requirement, and providingsolution to customers
  • SIP trace (Wire shark PCAP) analysis
  • Worked in VoIP protocols like SIP (Session Initiation Protocol)
  • Raise complaints and requests to International Carrier and co-ordinate with them

Network Operation Engineer

Aegis Telecom, Gurugram
02.2015 - 11.2018
  • Hands on experience on three VoIP SBCs– VOS, Digi talk & Genband
  • Hands on experience on Go Autodial and Asterix
  • Generation/analyzing reports to enhance Network quality / QoS
  • Proactively monitoring all the quality parameters such as ASR, ACD, PDD, NER for both inbound traffic from thecarrier and outbound traffic sent to the carrier.

Education

B. Tech - Electrical and Electronics Engineering

Electronics And Telecommunication Engineer

Higher Secondary -

TMMS School, School Examination CBSERK High School

Skills

  • Azure DevOps , Azure Cloud
  • Language & Scripting :- Shell , Python(basic)
  • Operating System:- Windows ,Linux(CentOS,Ubuntu)
  • Database : - PostgreSQL
  • Containerization:- Docker, Kubernetes
  • SW Tools:- Wireshark,Asterisk13
  • CI/CD Tools:- Jenkins,Azure pipeline

Languages

English and Hindi.

Certification

  • Master Program - DevOps Engineer
  • DevOps Certification training
  • GIt & Github from simplilearn

Additional Information

PERSONAL SNIPPETS:-


Father's Name : Kishor Kumar Singh

Date of Birth : 26-04-1992

Home Place : Aurangabad,Bihar

Timeline

Senior Analyst

Televox
12.2023 - Current

Product Support Engineer

Exotel
01.2021 - 12.2023

Senior Network Operation Engineer

iNet Global
12.2018 - 01.2021

Network Operation Engineer

Aegis Telecom, Gurugram
02.2015 - 11.2018

Higher Secondary -

TMMS School, School Examination CBSERK High School

B. Tech - Electrical and Electronics Engineering

Electronics And Telecommunication Engineer

Similar Profiles

CREATE PROFILE
Vivek Kumar Singh