Vivek Raj Singh
Bangalore
Summary
Detail-oriented professional with strong time management and organizational skills, proven in diverse environments. Committed to enhancing operational efficiency and contributing to company success. Eager to leverage expertise in a dynamic role that fosters growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Ragus Healthcare Private Limited (Sugar.fit)
Bangalore
11.2024 - Current
- Led backend operations for customer lifecycle management and internal workflows.
- Maintained SOPs and documentation to support consistency and effective onboarding.
- Coordinated daily operations to enhance workflow efficiency across departments.
- Facilitated communication between teams to resolve operational issues promptly.
Associate Program Manager
HeyCoach
Bangalore
04.2024 - 11.2024
- Utilized data-driven insights to enhance user experience and streamline processes.
- Monitored project progress, identifying areas for continuous improvement.
- Generated and analyzed reports to inform strategic decision-making.
- Ensured data accuracy and integrity by uploading monthly reports into the CRM portal
Technical Support Executive
Jain Technologies
Bangalore
08.2022 - 12.2023
- Achieved 98% SLA compliance through efficient technical support and prompt issue resolution.
- Collaborated with product teams to communicate customer feedback for product enhancements.
- Established continuous improvement initiatives to meet key performance indicators.
- Resolved technical inquiries regarding product features, software installation, and configuration.
Education
Bachelor of Engineering - Information Science
MVJ College of Engineering
Bangalore08.2022
Intermediate -
KR Bose Smarak College
Muzaffarpur04.2018
Secondary School -
St. Xavier's School
Muzaffarpur03.2015
Skills
- Microsoft Excel
- Strategic thinking
- Freshdesk and Kapture CRM
- Project management
- Process improvement
- Data analysis
Certification
Full Stack Developer Pro Course – Imarticus Learning
Languages
Hindi, English
Affiliations
Yuva NGO
Education for All
Bangalore, Karnataka, June 2021–August 2022
Accomplishments
🏆 Herculean HeyCoach – For handling high-pressure ops with excellence.
🏆 Achievement Maestro – For consistently driving results, exceeding targets, and turning challenges into wins.
🏆 Trailblazer (Sugar.fit) – For outstanding performance and dedication during the JFM quarter.
Timeline
Operations Manager
Ragus Healthcare Private Limited (Sugar.fit)
11.2024 - Current
Associate Program Manager
HeyCoach
04.2024 - 11.2024
Technical Support Executive
Jain Technologies
08.2022 - 12.2023
Bachelor of Engineering - Information Science
MVJ College of Engineering
Intermediate -
KR Bose Smarak College
Secondary School -
St. Xavier's School
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