Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

Vivek Raj Singh

Bangalore

Summary

Detail-oriented professional with strong time management and organizational skills, proven in diverse environments. Committed to enhancing operational efficiency and contributing to company success. Eager to leverage expertise in a dynamic role that fosters growth and development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Manager

Ragus Healthcare Private Limited (Sugar.fit)
Bangalore
11.2024 - Current
  • Led backend operations for customer lifecycle management and internal workflows.
  • Maintained SOPs and documentation to support consistency and effective onboarding.
  • Coordinated daily operations to enhance workflow efficiency across departments.
  • Facilitated communication between teams to resolve operational issues promptly.

Associate Program Manager

HeyCoach
Bangalore
04.2024 - 11.2024
  • Utilized data-driven insights to enhance user experience and streamline processes.
  • Monitored project progress, identifying areas for continuous improvement.
  • Generated and analyzed reports to inform strategic decision-making.
  • Ensured data accuracy and integrity by uploading monthly reports into the CRM portal

Technical Support Executive

Jain Technologies
Bangalore
08.2022 - 12.2023
  • Achieved 98% SLA compliance through efficient technical support and prompt issue resolution.
  • Collaborated with product teams to communicate customer feedback for product enhancements.
  • Established continuous improvement initiatives to meet key performance indicators.
  • Resolved technical inquiries regarding product features, software installation, and configuration.

Education

Bachelor of Engineering - Information Science

MVJ College of Engineering
Bangalore
08.2022

Intermediate -

KR Bose Smarak College
Muzaffarpur
04.2018

Secondary School -

St. Xavier's School
Muzaffarpur
03.2015

Skills

  • Microsoft Excel
  • Strategic thinking
  • Freshdesk and Kapture CRM
  • Project management
  • Process improvement
  • Data analysis

Certification

Full Stack Developer Pro Course – Imarticus Learning

Languages

Hindi, English

Affiliations

Yuva NGO

Education for All

Bangalore, Karnataka, June 2021–August 2022

Accomplishments

    🏆 Herculean HeyCoach – For handling high-pressure ops with excellence.
    🏆 Achievement Maestro – For consistently driving results, exceeding targets, and turning challenges into wins.
    🏆 Trailblazer (Sugar.fit) – For outstanding performance and dedication during the JFM quarter.

Timeline

Operations Manager

Ragus Healthcare Private Limited (Sugar.fit)
11.2024 - Current

Associate Program Manager

HeyCoach
04.2024 - 11.2024

Technical Support Executive

Jain Technologies
08.2022 - 12.2023

Bachelor of Engineering - Information Science

MVJ College of Engineering

Intermediate -

KR Bose Smarak College

Secondary School -

St. Xavier's School

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Vivek Raj Singh