VIVIAN CHARLES
Network Quality Optimisation Specialist
Bengaluru,Karnataka
Summary
A competent, young, dynamic and result-focused candidate with excellent communication and inter-personal proficiency. Can exhibit management skills in organizing high scaled assignment. Seeking a challenging career in management field. Can offer excellent skills on inter-personal management, driven by challenges and desire to be successful in all endeavor. Would be able to capitalize on my communicative and multi-linguistic skills to add
value to the organization.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Associate Network Quality Optimization Specialist
Yahoo
Bangalore
02.2021 - 01.2024
- Reviewed and tagged creatives based on different aspects of advertisement according to set policies using Yahoo’s proprietary tools to ensure only ads that are compliant are approved and served
- Reviewed display/native/video ads on Yahoo partner sites per ad standards and competitor exclusion guidelines
- Used data to detect risky advertiser trends and implement processes to mitigate risk.
- Worked on separate projects to meet market needs and team priorities
- Worked with cross functional teams like product, engineering, policy, legal and account management to make wise decisions and keep advertising marketplace safe
- Created dashboards and reports for trend analysis
- Performed In-depth analysis at different entity level based on trends
- Collaborated with internal departments to align marketing campaigns.
Centre Manager / Content Operations Manager
Cult Fit Healthcare Pvt. Ltd
Bangalore
01.2019 - 01.2021
- Worked as Centre manager and Content Operations Manager for business operations at Cult Fit Healthcare Pvt
- Ltd, previously known as Cure fit (2019 - 2021)
- Worked as a full-time employee managing fitness centers, customer experience and incremental enhancements
- Inventory management, handling escalations by regular customer interactions and troubleshooting
- Conducted center facility audits
- Currently working an internal role managing content for business operations
- Reviewing fitness plans and products on application interface, audits for video shoots during content revamp, Quality checks and coordinating with major stakeholders and sharing valuable input resulting to better product development.
Independent Sales Representative
Enagic India Kangen Water (Pvt.) Ltd
Bangalore
01.2018 - 10.2019
- Worked as a global distributor for Enagic India Kangen Water (Pvt.) Ltdtrade-shows
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Conferred with existing customers to assess requirements and propose optimal solutions
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows, and networking events.
College Overseas Internship Program
AIESEC
Medan,Berastagi
01.2014 - 04.2014
- Participated in Student Exchange program in 2014
- Interned at Berastagi University, Indonesia as an English Lecturer and was also part of marketing team in Medan city Indonesia.
Education
Bachelor of Commerce - Business Administration And Management
Jain College
Bangalore, India 03.2013 - 03.2016
Higher Secondary (Pre-University) - Statistics
Jain College, VV Puram, Bangalore
Bangalore, India 04.2010 - 04.2012
Primary Schooling - Commerce
St. Joseph's Boys High School (ICSE), Bangalore
Bangalore, India 07.2005 - 05.2010
Skills
Business Growth and Retention
Account Management
Brand Promotion
Client Acquisition
Business Communications
Customer Engagement
Client Relationships
Motivational Leadership
Customer Service
Quality Control
De-Escalation Techniques
Order Processing
Policies and Procedures Adherence
Teamwork and Collaboration
Active Listening
Microsoft Office
Advertising and Marketing
Excellent Communication
Accomplishments
Data Analytics and Data Science Certification by EXLR:
- Completed Excel Mastery certification course
- Completed Tableau certification course
- Currently studying SQL and preparing for IBM certification exam along with NASCOM verification exams which is recognized globally
Timeline
Associate Network Quality Optimization Specialist
Yahoo
02.2021 - 01.2024
Centre Manager / Content Operations Manager
Cult Fit Healthcare Pvt. Ltd
01.2019 - 01.2021
Independent Sales Representative
Enagic India Kangen Water (Pvt.) Ltd
01.2018 - 10.2019
College Overseas Internship Program
AIESEC
01.2014 - 04.2014
Bachelor of Commerce - Business Administration And Management
Jain College
03.2013 - 03.2016
Higher Secondary (Pre-University) - Statistics
Jain College, VV Puram, Bangalore
04.2010 - 04.2012
Primary Schooling - Commerce
St. Joseph's Boys High School (ICSE), Bangalore
07.2005 - 05.2010