Vivin Paul

• Engaged in addressing network technical issues, ensuring prompt delivery of high-quality technical support to clients. Served as a mentor to the L2 team, with a focus on security-related studies.
• Expertly handled the configuration and management of FortiGate firewalls using FortiManager, successfully deploying security policies along with S2S VPN’s for a variety of clients.
• Enhanced email security by configuring TLS and troubleshooting perimeters using ProofPoint devices.
• Optimized the functionality of Bluecoat devices by configuring internet and intranet policies for seamless accessibility of FTP, Socks, etc.
• Streamlined management of Netskope SWG by successfully routing user and application traffic to NS cloud via PAC file mechanism.
• Delivered 24*7 support as part of the Network Security team in providing Level 2 assistance to Remote Infrastructure Management Services
• Collaborated with users to understand their requirements and made appropriate adjustments
• Skilled in effectively implementing Access Lists, configuring new services on firewalls, and establishing NAT policies.
• Maintained a consistent schedule for upgrading the firewall OS to minimize vulnerabilities

• Managed firewall policies for Palo Alto firewalls with Panorama, Juniper NSM, SPACE & VPN systems
• Effectively handled the management and troubleshooting of Citrix Net scalar LB, RSA IM, and Cisco ISE at a basic level (L1 & L2).
• Utilized strong understanding of VLAN, OSPF, ACL's. NAT. and VPN configurations to optimize network performance.
• Executed the management of CNs and creation of VIP upgrades in F5 and Netscaler LBs.
• Good experience with RSA Applications and Cisco ISE.
• Ensured consistent upgrading of firewall OS version in order to prevent system vulnerabilities
• Enhanced traffic control by categorising URLs using on-site tests with Bluecoat/Palo Alto, and implementing effective filtering measures.
• Achieved successful configuration of Juniper boxes through template usage while effectively managing remote VPNs.
• Managed configuration of VIP's and URL redirections using Citrix NetScaler Load Balancers.
• Impressively performed configuration, troubleshooting, and implementation of ACL's routes and NAT's in Cisco employing ASDM.
• Implemented RSA identity management procedures to generate user profiles and distribute tokens, ensuring robust two-factor authentication.

• Install, configure, and maintain SCCM servers and related infrastructure.

• Monitor and manage the health of the SCCM environment.
• Deploy software applications, updates, and patches across the network.
• Ensure compliance with software licensing and patch management policies.
• Create and manage task sequences for deploying Windows operating systems.
• Troubleshoot OSD issues and optimize deployment process
• Ensure SCCM clients are correctly installed and communicating with servers.

• Troubleshoot client-related issues and manage client health.
• Asset and Inventory Management:
• Maintain accurate hardware and software inventory across the organization.
• Generate reports on inventory data and software usage.
• Enforce security policies and compliance standards through SCCM.
• Implement endpoint protection and manage security updates.
• Collaborate with other IT teams to resolve complex technical problems.
• Documentation & Reporting:
• Create and maintain documentation on SCCM processes, configurations, and changes.