V Lakshmi Ramya Sree
Chittoor,AP
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
Analyst
Hindustan Computers Limited (HCL TECH)
09.2022 - Current
- Maintain detailed documentation of incidents, resolutions, and follow-up actions
- Conduct root cause analysis to prevent recurrence of issues
- Communicate effectively with stakeholders to provide updates on incident status and resolution.
Command centre L1 Support
State Farm(Insurance lmtd)
09.2022
- Present Monitoring IT systems and applications to identify and address incidents promptly
- Coordinate with cross-functional teams to investigate, diagnose, and resolve incidents
- Implement incident management processes to minimize service interruptions and downtime.
Education
Bachelors of Technology in Computer Science - Computer Science
Sreenivasa Institute of Technology And Management Studies
07.2022
Skills
- Incident Management
- Change Management
- Troubleshooting and Root Cause Analysis
- System Monitoring
- Problem Management
- Team Collaboration
- Documentation and Reporting
- Documentation And Reporting
Accomplishments
- Received an Appreciation from client for being a proactive team player in team and kept constant highest contribution on handling over all tasks.
- Received an award for being an Tough competitor in "Sportathon" Club.
Languages
English
Telugu
Tamil
Hindi
Programmingskills
C, Java, Python, Windows, Linux, Cloud Technologies (AWS Fundamentals), Service now, Grafana, Splunk, Dynatrace, VM Ware, CRMT, JEE Utilities, TSM
Extracurricular Activities
Being an Enthusiastic person, I organized and hosted many events and cultural Activities I'm a dedicated and versatile individual with a positive attitude toward all aspects work and excellent people skills. Highly Motivated and reliable with sufficient previous work experience Well-rounded and able to adapt to any situation and work firmly on or before deadline. I demonstrate my ability to handle my responsibility on my own and as well as along with team. Trained to communicate with clients and customers.
Timeline
Analyst
Hindustan Computers Limited (HCL TECH)
09.2022 - Current
Command centre L1 Support
State Farm(Insurance lmtd)
09.2022
Bachelors of Technology in Computer Science - Computer Science
Sreenivasa Institute of Technology And Management Studies
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