V.L.N.B. PHANI KUMAR PUSULURI
Hyderabad
Summary
Customer service professional with 19+ years' Experience worked for Different segments (DTH/Consumer Electronics/Appliances/) Now Moved to Rice Mill OEM new segment after my 16 Years' Service Experience to create a core value to this brand with my experience.
Overview
19
19
years of professional experience
Work History
Asst General Manager-Customer Service Operations
Suri Engineers Private Limited
11.2022 - Current
- 2022 Nov to Till Date Asst General Manager-Customer Service Operations (Pan India Service)
- 2023 April Projects Management for PAN India & Out of India Turnkey Projects.
Service Manager
Eveready Industries India Limited
08.2017 - 11.2022
- 2017 August to July 2019 date Service Manager. (AP Telangana.)
- 2019 July till Date Service Manager Zonal (AP Telangana, Chhattisgarh, and Nagpur)
Area Service Manager
Samsung India Private Limited
02.2016 - 08.2017
- 2016-2017 Area Service Manager -Hyderabad Branch (TalentPro.)
Area Sales & Service Head
Videocon DTH Services
10.2014 - 02.2016
- 2014 Oct Area Sales & Service Head Videocon d2h Services (Gold crest India Pvt. ltd) (Hyderabad)
Branch Service Manager
Videocon Group of Companies
09.2010 - 10.2014
- 2010-2011 Area Service In-charge Videocon Group of Companies based in Vishakhapatnam Location.
- 2011-2013 Assistant Service Manager Videocon Group of Companies based in Rajahmundry Location.
- 2013-2014 Branch Service Manager Videocon Group of Companies based in Vishakhapatnam.
- 2014-2014 Branch Service Manager Videocon Group of companies based in Warangal.
Field Services Engineer
Tata Sky
06.2006 - 09.2010
- 2006-2008 Field Services Engineer in Tata Sky, (Hyderabad, Technical support for Franchisee Engineers)
- 2008-2009 Senior Quality Eng. (A.P State Service Excellence, Management & MIS Service Excellence)
- 2009-2010 Senior Quality Eng. Northeast with Assam Guwahati as the Base Location.
Education
B.Sc. - Computers
MBA - Operations and Quality systems Management
Current Location
Plot-36, Street No 5 High court Colony, Hyderabad, Telangana, 500039
Current Profile
11/2022 to present, Suri Engineers Private Limited, Hyderabad, AGM-Customer Service Operations, GM, MD, CMD
Job Highlights
- Network planning and corrections based on call load and on Sales Trend.
- Service Cost effectiveness and slab cost implementations for Service quality and Customer Satisfaction Index improvement and NPS correction based on negative feedback.
- Spare Planning and Management to meet TAT at all levels and area and improve TAT in seasonal loads.
- Preparing Quality Feedback for Quality Team for corrections and planning.
- Product Cut view preparations for spare part segregation and part mapping.
- Multitasking including sales and marketing involvement with Dealer Network Planning based on competitor market.
- Project Management for Turnkey Projects.
- Call center check points and resolution pattern formations.
- Spare/AMC Sales improvement planning.
Current Organization
Suri Engineers Private Limited, 19 YEARS, Hyderabad, Telangana, DTH, Consumer Electronics, Air Condition, Electrical & Home Appliances, Rice Mill Machinery, Sorter Machine, Blending Machine, Sales & Service Operations, Office Management & Facilities, Internal Audit, Spare Management
Children
- 14
- 12
Personal Information
- Date of Birth: 08/28/79
- Marital Status: Married
Hobbies and Interests
- Music
- Outing
- Online Case Studies
Activities
ANDHAR UNIVERSITY FOOTBALL PLAYER, FOOTBALL PLAYER SINCE 3RD CLASS TILL 2004 in Various District and state levels.
Timeline
Asst General Manager-Customer Service Operations
Suri Engineers Private Limited
11.2022 - Current
Service Manager
Eveready Industries India Limited
08.2017 - 11.2022
Area Service Manager
Samsung India Private Limited
02.2016 - 08.2017
Area Sales & Service Head
Videocon DTH Services
10.2014 - 02.2016
Branch Service Manager
Videocon Group of Companies
09.2010 - 10.2014
Field Services Engineer
Tata Sky
06.2006 - 09.2010
MBA - Operations and Quality systems Management
B.Sc. - Computers
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