VNS Bhavana Manaswini Tangirala
Hyderabad
Summary
By combining strong leadership, interpersonal skills, attention to detail, and adaptability, I am well-equipped to organize and drive operations while enhancing organizational efficiency through policy development and implementation. I am committed to fostering a culture of continuous improvement and collaboration to achieve sustainable growth and success for the organization.
Overview
3
3
years of professional experience
Work History
Assistant Manager
HDFC Bank
Hyderabad
04.2023 - Current
- Handling High Net Worth Individual (HNWI) Products: This involves managing specialized products like the Infinia credit card and Imperia liability and account services tailored for high-net-worth clients. Its crucial to understand the features, benefits, and eligibility criteria of these products thoroughly to effectively cater to the needs of affluent customers.
- Training New Joiners: As a seasoned member of the team, involve mentoring and training new employees. This includes providing comprehensive training on products, services, and customer interaction strategies. Addressing common challenges that arise during customer interactions is essential for ensuring that new team members are well-equipped to handle various situations effectively.
- Continuous Product Knowledge Enhancement: Staying updated with the latest product information, processes, and best practices is vital in the financial services industry. Actively engage in .ongoing training sessions, cross-functional meetings with product teams, and self-directed learning to stay abreast of any updates or changes in products and processes.
- Escalation Management: Develop a clear understanding of the escalation matrix related to products and processes. Promptly address any customer issues or concerns that require escalation, ensuring timely resolution and customer satisfaction.
- · Lead Identification and Conversion: During customer interactions, actively identify potential leads for additional products or services. Collaborate with front-end channels such as relationship managers or sales teams to facilitate the conversion of leads into sales opportunities.
- · Strategic Reporting and Testing: As a key member of the team, contribute insights and feedback on new products being developed or tested. Participate in strategic discussions, provide valuable input based on experience and customer interactions, and assist in reporting on the performance and effectiveness of new products.
- · Assistance with Pre-Payment Processes: Guide customers through pre-payment processes for various products and services, ensuring clarity and adherence to established procedures.
- · Mandatory Certifications: Stay compliant with mandatory online certifications related to Know Your Customer (KYC), Anti-Money Laundering (AML) regulations, and product knowledge. These certifications are essential for ensuring regulatory compliance and upholding industry standards.
ML Data Associate
Amazon
Bangalore
03.2021 - 03.2022
- Tron is a Machine Learning based project to train the machines on identifying the product & location where a product was stowed
- Understand performance metrics and process requirements to drive business results in live environment
- Worked as pilot associate for data visualization experting team
- Identifying product Using SKU (Tracking/Inventory purpose)
- Back-end support to the fulfillment centers of Amazon all over the world remotely
- Creating Pivot tables and Pivot charts on Excel using the data for analyzing the accuracy of process
- Prepared presentations on PowerPoint for trainings and other activities.
Education
B.Tech - Computer Science Engineering
SRM Institute of Science and Technology
01.2019
expertingNarayana Junior College
01.2015
Sri Chaitanya Techno School
01.2013
Skills
- Excel
- Microsoft Word
- Microsoft PowerPoint
- Data Analysis
- Google Sheets
- People management
- Detail-oriented
- Ability to handle stressful situations
- Effective listening and speaking skills
- Interpersonal skills
- Leadership
- Problem-solving
- Customer Relations
- Customer Relationship Management (CRM)
Languages
- English
- Hindi
- Telugu (Regional)
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Disclaimer
I hereby declare that the above-mentioned details are true and correct to the best of my knowledge.
Timeline
Assistant Manager
HDFC Bank
04.2023 - Current
ML Data Associate
Amazon
03.2021 - 03.2022
B.Tech - Computer Science Engineering
SRM Institute of Science and Technology
expertingNarayana Junior College
Sri Chaitanya Techno School
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