PRASHANTH S
Bangalore
Summary
Dedicated Senior Customer Service Associate with 10 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Associate
First Source
Bangalore
05.2017 - Current
- Working for a UK - based client.
- Answered incoming calls, maintained client relationships, and resolved customer service issues.
- Maintained effective client relationships, ensuring client satisfaction and loyalty.
- Developed detailed product specifications and user stories to ensure product quality and usability.
Specialist-Operations
Aegis
Bangalore
09.2016 - 04.2017
- Worked for the US based client.
- Answered incoming calls, maintained client relationships, and resolved customer service issues.
- Developed and maintained a database of client information, allowing for easy tracking of customer records and interactions.
Customer Service Associate
First Source
Bangalore
02.2014 - 08.2016
- Worked for UK - Based client.
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in a X% increase in sales
Education
High School Diploma -
RBANMS First Grade College
Bangalore08-2012
PUC
St Aloysius PU College
Bangalore05-2009
Skills
- Telephone Etiquette
- Issue Research
- Customer Service
- Complaint Handling
- Customer Relations
Personal Information
- Father's Name: Shivananda.L
- Date of Birth: 10/24/1990
- Gender: Male
- Nationality: Indian
- Address : H.No.106, New post office Road, 8thCross, St.Thomas Town post, Lingarajapuram, Bangalore-560084
- Marital Status: Single
Languages
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Customer Service Associate
First Source
05.2017 - Current
Specialist-Operations
Aegis
09.2016 - 04.2017
Customer Service Associate
First Source
02.2014 - 08.2016
High School Diploma -
RBANMS First Grade College
PUC
St Aloysius PU College
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