Vrinda Chhabra
Gurgaon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Operations Analyst
American Express India
Gurgaon
11.2022 - 11.2023
- Assess and analyze corporate card applications, ensuring accuracy and completeness
- Make informed decisions regarding the approval or rejection of corporate card applications based on established criteria
- Ensure all activities comply with internal policies and procedures and regulatory guidelines
- Identify and recommend process enhancements to streamline the new account opening process and improve efficiency.
Public Relations Associate
Brand Talk India Communications
New Delhi
03.2022 - 11.2022
- Maintain relationships with journalists, bloggers, influencers and media outlets to secure coverage and maintain positive public image
- Develop press releases, media kits, articles and promotional events for the brands and maintain consistent brand voice
- Assisting in organizing and executing events, and promotional activities, ensuring smooth execution and maximizing media coverage
- Monitoring media coverage, track PR performance, and prepare reports on key metrics and outcomes to evaluate the effectiveness of PR campaign.
Senior Sales Associate
The Oberoi Hotels and Resorts
New Delhi
10.2019 - 03.2022
- Handling incoming reservation enquiries via phone, email or online platforms, assisting guests in making bookings and managing room availability
- Utilize the hotel's reservation system to input, modify and manage guest bookings, ensuring accuracy in maintain records and updating information
- Generate and maintain reports related to reservations, occupancy and revenue contributing to overall performance analysis.
Cabin Crew
Indigo Airlines (Interglobe Aviation)
New Delhi
12.2015 - 09.2019
- Greeting passengers as they board and exit the plane
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid.
Front Desk Associate
The Oberoi
New Delhi
- 11.2015
- Duties include answering the calls
- Attending the guests, overseeing the front office operations and maintaining the contact list of clients
- Coordinate with other departments to ensure guests requests are fulfilled promptly
- Handle guests complaints and escalate issues to management if necessary.
Education
Online Course -
Udemy
01.2020
Graduation -
IIHM (International Institute of Hotel Management)
01.2015
Secondary Ed. -
Bal Bharti Public School
01.2012
Secondary Ed. -
Bal Bharti Public School
01.2010
Skills
- Microsoft PowerPoint
- Written Communication
- Microsoft Excel
- Brand Awareness
- Media Relations
- Speech Writing
- Press Release Writing
- Public Relations Strategies
- Media Communications
- KOL Relationships
- Event Coordination
- Digital Communications
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations Analyst
American Express India
11.2022 - 11.2023
Public Relations Associate
Brand Talk India Communications
03.2022 - 11.2022
Senior Sales Associate
The Oberoi Hotels and Resorts
10.2019 - 03.2022
Cabin Crew
Indigo Airlines (Interglobe Aviation)
12.2015 - 09.2019
Front Desk Associate
The Oberoi
- 11.2015
Online Course -
Udemy
Graduation -
IIHM (International Institute of Hotel Management)
Secondary Ed. -
Bal Bharti Public School
Secondary Ed. -
Bal Bharti Public School
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