Productive ServiceNow Automation tester and ServiceNow Business Analyst with 5 years of helping companies expedite, improve and monitor the critical functionalities through test automation framework(ATF ServiceNow). Creating novel testing methods, exceeding generally accepted techniques in both speed and accuracy. Eager to advance test automation technology and business goals through careful iteration and progressive developmental improvements.
QA Automation
Well Versed with SDLC - Agile Scrum Knowledge and waterfall model
Good Understanding of the STLC process - Test case documentation, review.
Experience on automation tool Selenium.
Experience in writing CSS Selectors, Xpath Expression for identifying web elements.
Involved in testing during system testing Or UAT Phase
Experience in test management using ServiceNow management tool and JIRA.
Knowledgeable in Information Technology Service Management (ITSM) involvement in Change Management, Incident Management, worked with existing landscape of various applications from client and created all necessary artifacts in the capacity of Product Owner for a system getting designed newly.
Worked with TestNG framework.
Overview
5
5
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior QA Analyst/ServiceNow BA
Tech Mahindra
12.2023 - Current
Experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design optimal solution
Preparation of Documents such as Test Plan, SIT Plan, Traceability Matrix, Defect report, Risk assessment and Test cases.
Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
Proficient in creating and updating forms and workflows for ServiceNow IT Service Management (ITSM), with expertise in importing update sets between instances.
Excellent verbal and written communication skills including presentation skills
Experienced in System Development Life Cycle (SDLC) processes including client requirement analysis and system design
Experienced in executing System Integration Testing (SIT), encompassing the refinement and updating of test cases to align with new requirements.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
ServiceNow QA/BA
T-Systems(Deutsche Telekom)
12.2021 - 12.2023
Responsible for working with Process Owners to help identify technical requirements and guide them through SDLC until Production release
Automation testing of Individual application like ITSM, Failover cluster Instances, System application and products in data processing(ServiceNow ATF).
Performed Smoke testing ,Exploratory testing and regression testing during escalations and release of new application/modules.
Designing of client side and server side Automated test scripts for the business oriented functional scenarios using the Automated Test Framework (ATF) tool.
Support creation of user stories and ensure that meet criteria required to deliver a successful product
Work with ServiceNow Architect and Developer in conducting testing to ensure quality of new software releases
Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
Create references and guides for end users as well as system administrators
Generate and update documentation to support requirements, design, and testing activities
Setting up the ATF Test Suite and Scheduling the execution of the Test Suite for the upgrade and Regression testing.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Software Engineer
Hexaware Technologies
09.2019 - 12.2021
Designing and execution of test cases for functional validation, end-to-end, and Regression testing for ServiceNow ITSM and ITBM
Automate Functional and non Functional tests using internal test frameworks such as ATF Service-now(KPMG)
Review functional and design specifications to ensure full understanding of deliverables
Estimate, prioritize, plan and coordinate testing efforts across multiple projects
Develop and maintain test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules
Design, implement and oversee software testing solutions via automated and manual means
Perform backend database testing in identified testing environment including validating stored procedures, jobs and triggers
Manage defect backlog, ensuring proper documentation and tracking through resolution.
Collaborate with development team and business to troubleshoot issues
Ensure projects meet customer requirements and objectives
Help in software applications team to maintain the high level of excellence
Develop and refine test case standards, methodologies and sustainable processes
Develop, standardize and evaluate performance metrics to establish process success
Design, document and implement procedures and techniques that are consistent with best practices for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of systems.
Created and achieved product quality objectives and met product specifications.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Education
Engineering(B.E.) - Electronics and Communication
Cambridge Institute Of technology Bangalore
Skills
ServiceNow Testing
Certification
Certified System Administrator(ServiceNow)
Accomplishments
Achievements/Tasks
Disclaimer
I hereby declare that the above statement and facts are true to the best of my knowledge and belief.
Product Cost Engineer at Tech Mahindra Ltd., India & Tech Mahindra (America) Inc. USAProduct Cost Engineer at Tech Mahindra Ltd., India & Tech Mahindra (America) Inc. USA