Vrushab Kaveri
Senior ServiceNow Consultant
Bangalore
Summary
- Productive ServiceNow Automation tester and ServiceNow Business Analyst with 5 years of helping companies expedite, improve and monitor the critical functionalities through test automation framework(ATF ServiceNow). Creating novel testing methods, exceeding generally accepted techniques in both speed and accuracy. Eager to advance test automation technology and business goals through careful iteration and progressive developmental improvements.
- QA Automation
- Well Versed with SDLC - Agile Scrum Knowledge and waterfall model
- Good Understanding of the STLC process - Test case documentation, review.
- Experience on automation tool Selenium.
- Experience in writing CSS Selectors, Xpath Expression for identifying web elements.
- Involved in testing during system testing Or UAT Phase
- Experience in test management using ServiceNow management tool and JIRA.
- Knowledgeable in Information Technology Service Management (ITSM) involvement in Change Management, Incident Management, worked with existing landscape of various applications from client and created all necessary artifacts in the capacity of Product Owner for a system getting designed newly.
- Worked with TestNG framework.
Overview
5
5
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior QA Analyst/ServiceNow BA
Tech Mahindra
12.2023 - Current
- Experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design optimal solution
- Preparation of Documents such as Test Plan, SIT Plan, Traceability Matrix, Defect report, Risk assessment and Test cases.
- Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
- Proficient in creating and updating forms and workflows for ServiceNow IT Service Management (ITSM), with expertise in importing update sets between instances.
- Excellent verbal and written communication skills including presentation skills
- Experienced in System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experienced in executing System Integration Testing (SIT), encompassing the refinement and updating of test cases to align with new requirements.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
ServiceNow QA/BA
T-Systems(Deutsche Telekom)
12.2021 - 12.2023
- Responsible for working with Process Owners to help identify technical requirements and guide them through SDLC until Production release
- Automation testing of Individual application like ITSM, Failover cluster Instances, System application and products in data processing(ServiceNow ATF).
- Performed Smoke testing ,Exploratory testing and regression testing during escalations and release of new application/modules.
- Designing of client side and server side Automated test scripts for the business oriented functional scenarios using the Automated Test Framework (ATF) tool.
- Support creation of user stories and ensure that meet criteria required to deliver a successful product
- Work with ServiceNow Architect and Developer in conducting testing to ensure quality of new software releases
- Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
- Create references and guides for end users as well as system administrators
- Generate and update documentation to support requirements, design, and testing activities
- Setting up the ATF Test Suite and Scheduling the execution of the Test Suite for the upgrade and Regression testing.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Software Engineer
Hexaware Technologies
09.2019 - 12.2021
- Designing and execution of test cases for functional validation, end-to-end, and Regression testing for ServiceNow ITSM and ITBM
- Automate Functional and non Functional tests using internal test frameworks such as ATF Service-now(KPMG)
- Review functional and design specifications to ensure full understanding of deliverables
- Estimate, prioritize, plan and coordinate testing efforts across multiple projects
- Develop and maintain test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules
- Design, implement and oversee software testing solutions via automated and manual means
- Perform backend database testing in identified testing environment including validating stored procedures, jobs and triggers
- Manage defect backlog, ensuring proper documentation and tracking through resolution.
- Collaborate with development team and business to troubleshoot issues
- Ensure projects meet customer requirements and objectives
- Help in software applications team to maintain the high level of excellence
- Develop and refine test case standards, methodologies and sustainable processes
- Develop, standardize and evaluate performance metrics to establish process success
- Design, document and implement procedures and techniques that are consistent with best practices for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of systems.
- Created and achieved product quality objectives and met product specifications.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Education
Engineering(B.E.) - Electronics and Communication
Cambridge Institute Of technology Bangalore
Skills
ServiceNow Testing
Waterfall and Agile Methodology
Test Management 20 in ServiceNow
Automation Selenium
ServiceNow Administration
API testing
ETL testing
Business Analyst
Defect logging
Preparing test reports and cases
Regression testing
System Integration Testing
Creation and updating of ITSM forms and workflows
Incident Management, Change Management, Problem Management, CMDB, Branding, Notifications/Emails
Certification
Certified System Administrator(ServiceNow)
Accomplishments
- Achievements/Tasks
Disclaimer
I hereby declare that the above statement and facts are true to the best of my knowledge and belief.
Timeline
Senior QA Analyst/ServiceNow BA
Tech Mahindra
12.2023 - Current
ServiceNow QA/BA
T-Systems(Deutsche Telekom)
12.2021 - 12.2023
Software Engineer
Hexaware Technologies
09.2019 - 12.2021
Engineering(B.E.) - Electronics and Communication
Cambridge Institute Of technology Bangalore