Vrushali Ramesh Jadhav
Banker
Pune
Summary
Like to enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.
Positive, upbeat, and customer-focused, offering excellent communication and problem-solving skills. Familiar with customer service principles and practices, and adept in handling transactions and resolving inquiries. Committed to enhancing customer satisfaction and fostering loyalty through exceptional service which leads to customer retention and probable business through them.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations.
Overview
8
8
years of professional experience
Work History
Priority Service Relationship Manager
Axis Bank
10.2022 - Current
- Streamlined internal processes for improved efficiency, leading to increased customer retention rates.
- Strengthened customer relationships by proactively addressing service needs and providing tailored solutions.
- Managed a portfolio of high-value accounts and NRI accounts, ensuring timely service delivery and optimal client satisfaction
- With best service always generated good cross sale business by giving good suggestions and solutions on customer need.Generated good references.
- Handled and learnt operational work of the branch other than my KRA
Deputy Manager ( Gold Loan Officer)
CSB BANK LTD
05.2020 - 09.2022
- Handling gold loan business (operational & sales)
- Compliance
- Other daily banking routine operational work
- Handling branch duties (administration,sales,finance, operation) with 3 staff
Branch Manager
MUTHOOT FINCORP LIMITED
09.2017 - 01.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Leaded team of branch successfully with focus on business improvement and target achievement.
Education
MBA - Finance / Marketing
BHARTI VIDYAPEETH
01.2010
BSC - Mathematics
SHIVAJI UNIVERSITY
01.2007
Skills
- Capital market
- Tally ERP 9
Accomplishments
- Best Student Award, Got Best Student Award for the year 2009-10 for outstanding & all round performance by IMRDA Sangli
- Sports Achievement, Represented Shivaji University at All India Inter-university for Air Rifle tournaments & achieved medals
- Sales Promotion Camp, Participated in Yamaha Sales Promotion camp (Jan/Feb/Mar 2009) as Sales Executive
Languages
English
Hindi
Marathi
Personal Information
Date of Birth: 24/03/1986
Hobbies and Interests
- Reading
- Sports
- Music
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Priority Service Relationship Manager
Axis Bank
10.2022 - Current
Deputy Manager ( Gold Loan Officer)
CSB BANK LTD
05.2020 - 09.2022
Branch Manager
MUTHOOT FINCORP LIMITED
09.2017 - 01.2021
MBA - Finance / Marketing
BHARTI VIDYAPEETH
BSC - Mathematics
SHIVAJI UNIVERSITY
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