V SESHNARAYAN RAO
Operation Manager
Navi Mumbai
Summary
Dynamic and performance-driven professional with 15+ years of progressive experience in retail operations, marketing coordination, customer experience, and training development across F&B and convenience segments. Proven expertise in launching and scaling initiatives, driving store and vending machine performance, executing customer-focused promotions, and enhancing brand loyalty through structured training, communication, and innovation.
Overview
20
20
years of professional experience
Work History
Manager – Marketing & Operations (Wild Bean Cafe)
Reliance Mobility Solutions
05.2022 - Current
- Spearheaded end-to-end execution and scaling of Wild Bean Cafe Coffee Vending Machines, deploying over 350+ units across campuses.
- Led coffee sampling, tasting, and curated customer feedback loops to refine beverage offerings.
- Managed complete installation, manpower, and quality SOPs, enhancing machine uptime and satisfaction.
- Drove in-store sales growth by executing new promotional launches, food SKUs, and visual merchandising.
- Owned menu updates and digital signage content, ensuring timely communication of offers and customer engagement.
- Coordinated national-level supply and logistics across Mobility Stores and standalone cafes.
- Developed training materials, SOP manuals, and induction kits for operational readiness and staff upskilling.
Operation Excellence & Training Manager
Inox Leisure Ltd.
09.2019 - 04.2022
- Conducted orientation, cross-training, and performance coaching across operational teams.
- Developed structured training videos and implemented adult-learning strategies for staff development.
- Evaluated training outcomes and continuously refined programs to improve customer experience.
Assistant Operation & Training Manager
Café Coffee Day
02.2012 - 09.2019
- Managed training for 200+ outlets, ensuring coffee quality and service excellence.
- Rolled out customer satisfaction initiatives and coordinated regional product promotions.
- Certified “Coffee Guru”; participated in Coffee Board of India’s National Barista Championship.
Assistant Store Manager
McDonald’s India
10.2005 - 12.2011
- Oversaw P&L, team development, visual merchandising, and category planning.
- Led sales and promotion strategies to drive traffic and improve in-store experience.
Education
B.Com -
Yashwantrao Chavan Open University
HSC - undefined
Rajiv Gandhi Junior College
Skills
- Customer Experience
- Loyalty Program Execution
- Vendor & Supply Chain Coordination
Timeline
Manager – Marketing & Operations (Wild Bean Cafe)
Reliance Mobility Solutions
05.2022 - Current
Operation Excellence & Training Manager
Inox Leisure Ltd.
09.2019 - 04.2022
Assistant Operation & Training Manager
Café Coffee Day
02.2012 - 09.2019
Assistant Store Manager
McDonald’s India
10.2005 - 12.2011
HSC - undefined
Rajiv Gandhi Junior College
B.Com -
Yashwantrao Chavan Open University
Similar Profiles
Vivek GuptaVivek Gupta
Lead – Operation & Maintenance – Advance Mobility- EV Business at Reliance BP Mobility LtdLead – Operation & Maintenance – Advance Mobility- EV Business at Reliance BP Mobility Ltd
Aravinth PAravinth P
Senior Sales Manager at Reliance Bp Mobility LtdSenior Sales Manager at Reliance Bp Mobility Ltd
Devendra KaranDevendra Karan
Senior Manager, Projects at Reliance British Petroleum Mobility Ltd,Senior Manager, Projects at Reliance British Petroleum Mobility Ltd,
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio
Sunil Singh RawatSunil Singh Rawat
Program Executive at United Way MumbaiProgram Executive at United Way Mumbai