Vuppala Gowtham

Working as a consultant billing SME in devops environment following agile project methodologies. Experience in configurations, testing, NPI(New product Implementation), bill run management, Handling Regulatory AUDITs in Kenan FX Billing System, ARAI (cloud) billing systems. Experience in Handling Billing data base system through SQL, PL/SQL. Energetic and independent Senior Associate Consultant with exceptional and demonstrable quantitative abilities to perform rigorous and creative analyses, learn new industries quickly and function as integrated member of project team. Manages and delivers assigned responsibilities within scope and budget.

• Awarded star of the month for validation and implementation of IN logic changes for data SS packs in IN system.
• Received TTL Icon award for implementation of configuration changes for implementation of GST.
• Received star performer award for successfully closing all TRAI metering and Billing Audit observations for Q4 (16-17).
• Received COLT INSPIRE award for issue resolution related to invoice process for IBM customer which resulted in revenue realization of 50K Euros.
• Received award from TELSTRA client for effective production issue fix and monitoring through ITAM and new enhancements implemented.

• Production bill run monitoring remediation, defect analysis and fix implementation in ARAI(cloud) billing system.
• Working closely with dev team during production issue analysis and code fix. Preparing documentation and detailed flow for any new remediation approaches in production and new monitoring checks implemented as part of issue fix.
• Implementing new checks in production using monitoring tools ex:- Splunk , new relic. Actively participate in epic refinements and sprint retrospective calls and providing inputs related to billing.
• Handling customer tickets through ITAM tool and ensuring SLA and creating new tickets or PRs for issue fix in production
• Handled New product implementations,POCs and existing process changes in Kenan system. Handled Billing plan configurations in billing systems and other prepaid and postpaid related applications. Analysis and Clearing Mediation Rejects Billing CDR’s and rerating process.
• Audit and Analysis on services/products whether same is as per business requirement after production rollout.
• Workflow and Process Automations from time to time. Handling TRAI Metering and Billing audits and interacted and explained to Auditors on Billing Related Queries. Ensuring the 100% SLA for Business/Customer Requirements.
• Customer Complaint analysis Rectifying error in billing at Business/Technology and implementing permanent checks.

• Title : ARIA Billing SME and production support for TELSTRA client (Since Aug’21)

Responsibilities:

· Production bill run monitoring remediation, defect analysis and fix implementation in ARAI (cloud) billing system.

· Working closely with dev team during production issue analysis and code fix aligning to the DEVOPS mindset.

· Preparing documentation and detailed flow for any new remediation approaches in production and new monitoring checks implemented as part of issue fix.

· Implementing new checks in production using monitoring tools ex:- Splunk , new relic

· Actively participate in epic refinements and sprint retrospective calls and providing inputs related to billing

· Production INC management and maintaining SLA metrics as per client agreement

· Interacting with billing client (ARIA) during new release validations and new BRD discussions.

· Applications Involved:

Salesforce, ARIA, BCC ,Telstra-connect

· Tools Used:

Mysql , Splunk, AWS, Kuberneties ,Postman

• Title : Kenan Upgrade 4.0 from current version (From Aug’18 till June’21)

Description : Part of Team selected for Kenan upgrade project from current 1.2 to Kenan 4.O

Responsibilities:

· Preparing test results as per BU requirement and ensuring rectification and re execution of scenarios in case of deviation.

· Testing new VUU releases post deployment both in Kenan GUI and DB as per new changes.

· Reconciling tables counts post data migration between old and new systems.

· Running COM ,MCAP ,CAP processes from unix for CDR processing and verifying CDR tables for successful process and rejects.

· Executing BIP ,SIN ,GRAB processes from UNIX for PDF generation and reporting code issues if any .

· Executing various shell and wrapper scripts and verifying outputs as per BU requirement.

· Handling defect calls with Amdocs on defect fixes and ETAs .

· Testing New uplift changes between old and new systems happening during migration.

· Daily reporting of total test case executions and defect status.

· Understanding order work flows from different front-end systems to Kenan and raising defect incase of unsuccessful order flows

· Preparing new test cases wherever required for different scenarios related to billing .

· Checking the product flows in different tables in Kenan post testing and raising defects wherever required .

· Checking Invoice generation and process through different E-invoicing tools and rectifying issues wherever failures are identified during invoice process.

Applications Involved:

Siebel , Kenan(GUI) , OHS ,TMT ,Webmethods(Interface)

Tools Used:

SQL plus , Quality Centre(testing) ,Putty

• Title : Implementation of GST(Goods and Service Tax) changes in billing systems (From June’17 to July’18 )

Description : Part of Team selected for implementation of GST changes in billing systems.

Responsibilities:

· Involved in understanding the Business flow.

. Part of Solution design and approach finalization

. Communicating with other team’s members (Technical Support, Business Support) in order to have error free implementation.

· Analyzing test results provided by IT same is as per BU requirement and ensuring rectification and re execution of scenarios in case of deviation.

Applications Involved:

EVD ,TIBCO ,WDS ,IN ,CRM , PULSE

Tools Used:

Oracle 9.2.0.7 , SQL

• Title : National Pooling for EBS customers (From Apr’16 to May’17)

Description : National Pooling for EBS customers

Responsibilities:

· Involved in understanding the Business flow.

. Part of Solution design and approach finalization

. Communicating with other team’s members (Technical Support, Business Support) in order to have error free implementation.

· Analyzing test results provided by IT same is as per BU requirement and ensuring rectification and re execution of scenarios in case of deviation.

· Audit and analysis of functionality post roll out.

Applications Involved:

TIBCO ,TIPPS ,CRM ,IN

Tools Used:

Oracle 9.2.0.7 ,SQL

• Title : Single Number solution (Apr’15 to May’16)

Description : To Offer Single Invoice at Single location for PAN india corporate customers.

Responsibilities:

· Involved in understanding the Business flow.

. Part of Solution design and approach finalization

. Communicating with other team’s members (Technical Support, Business Support) in order to have error free implementation.

· Analyzing test results provided by IT same is as per BU requirement and ensuring rectification and re execution of scenarios in case of deviation.

· Audit and analysis of functionality post roll out.

Applications Involved:

CRM, E-POS, Kenan Billing

Tools Used:

Oracle 9.2.0.7, SQL

• Title : Retailer commission based on Age on Network of Customers (Jun’13 to May’15)

Description : Restriction of channel commission to retailers based on Age on Network of Customers.

Responsibilities:

· Involved in understanding the Business flow.

. Part of Solution design and approach finalization

. Communicating with other team’s members (Technical Support, Business Support) in order to have error free implementation.

· Analyzing test results provided by IT same is as per BU requirement and ensuring rectification and re execution of scenarios in case of deviation.

· Audit and analysis of functionality post roll out.

Applications Involved:

EVD, TIBCO, WDS, IN

Tools Used:

Oracle 9.2.0.7, SQL