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Experienced Cloud Consultant with over 4.6 years of expertise in Azure IaaS & PaaS environments, including hands-on experience in hybrid cloud management, virtual machines, and ARM templates for seamless cloud infrastructure deployment. Proven track record in infrastructure as a service (IaaS), specializing in the deployment and management of virtual machines, storage accounts, and load balancers, along with encryption & key management to enhance system security and ensure compliance with industry standards. Skilled in automation and scripting, leveraging PowerShell and Kusto Query Language (KQL) to streamline infrastructure deployment and automate Azure Resources, driving operational efficiency and reducing manual errors. Expertise in monitoring & optimization, utilizing Azure Monitor, Log Analytics Workspace, and disaster recovery planning to ensure high availability, performance optimization, and business continuity. Strong background in DevOps and ITSM tools such as BMC Remedy and Service Now, improving incident management processes, reducing resolution times, and enhancing customer satisfaction. Comprehensive understanding of operating systems and directory services, including Windows Server Administration, Active Directory, and Microsoft 365 integration, ensuring robust and scalable IT infrastructure. Accomplished in project management, leading cross-functional teams to achieve SLA & KPI targets, managing client relationships, and delivering high-quality service in fast-paced environments. Effective team leader with a demonstrated ability to train, mentor, and manage IT support teams, ensuring continuous improvement and knowledge sharing across the organization. Extensive experience in incident management and root cause analysis, providing end-to-end support, resolving complex technical issues, and maintaining optimal system performance. Strong documentation skills with a focus on developing SOPs, training materials, and technical documentation to support knowledge management and process standardization.

Senior Associate Consultant with 3+ years of ServiceNow support experience across ITSM and IDLM modules. Specialized in L1/L2 technical support for resolving incidents and service requests in ServiceNow while minimizing downtime and boosting end-user productivity. Expert in ITIL-aligned service delivery including Incident, Problem, Change, and Configuration Management. Skilled in root cause analysis, SLA/KPI monitoring, and cross-team escalation of complex issues. Experienced in full user lifecycle management — onboarding/offboarding, account provisioning, and access configuration using Active Directory, O365, and VPN tools. Strong IAM support background with focus on secure access management and policy compliance. Hands-on with ServiceNow, Jira, and BMC Remedy. Apply ITIL framework knowledge across all 5 lifecycle stages — Service Strategy, Design, Transition, Operation, and Continual Service Improvement — backed by technical proficiency in ServiceNow, O365, Outlook, and Active Directory.Committed to SLA adherence, customer satisfaction, and operational excellence in enterprise IT support.

Dynamic IT professional with a strong background in Incident Management, Operations, and cross functional leadership. Hands-on experience as a Scrum Master in a global Google project, facilitating Agile ceremonies, backlog refinement, and continuous improvement. Strong ServiceNow Admin expertise including platform configuration, catalog management, and workflow automation. Proven ability to drive process optimization, enhance delivery predictability, and ensure service excellence.

 Energetic and independent Senior Associate Consultant with exceptional and demonstrable quantitative abilities to perform rigorous and creative analyses, learn new industries quickly and function as integrated member of project team. Manages and delivers assigned responsibilities within scope and budget.     

Dynamic Senior Associate Consultant at Infosys Limited with expertise in JIRA and Confluence administration. Proven track record in enhancing client relationships and optimizing CI/CD pipelines. Adept at technical troubleshooting and strategic project planning, driving efficiency across diverse teams and ensuring seamless system integration for over 9,000 users.

Sripati Kumar Sahu

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Senior Associate Consultant

Software Development Specialist

Sr Software Developer

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B-Tech -

Class XII -

Class X -

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Senior Associate Consultant

Software Development Specialist

Sr Software Developer

B-Tech -

Class XII -

Class X -

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