V.Vimmy Veronicka
Chennai
Summary
Dynamic Customer Support Executive with a proven track record at Groupon Shared Services, excelling in problem-solving and quality assurance. Enhanced customer satisfaction through effective email management and communication, handling up to 40 chats daily. Recognized for implementing strategic improvements that elevated service standards and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Groupon Shared Services
Chennai
09.2023 - 02.2025
- Identified and evaluated customer requirements for optimal outcomes.
- Utilized correct techniques to maintain high standards of accuracy.
- Assist with the placement of orders, refunds, or exchanges.
- Place or cancel orders.
- Optimized email and chat management through advanced computer applications.
- Evaluate customer demands to maintain satisfaction.
- Responding to customer queries.
- Processing customer orders.
- Addressed customer concerns promptly.
- Handling 30 to 40 chats on a daily basis on average.
- Responded to customer concerns, and implemented changes to accounts to resolve issues.
Senior Quality Analyst & (NRI SUPPORT)
Casagrand Builder's Pvt Ltd
09.2018 - 09.2022
- Reviewed consumer opinions to detect potential upgrades in products and service execution.
- Led cross-functional teams in developing strategies to improve operational efficiency.
- Created comprehensive reports on process performance, deficiencies, and corrective actions taken.
- Evaluated data from multiple sources to determine process efficiency.
- Evaluated metrics relevant to QA objectives.
- Analyzed internal audit reports, pinpointed process discrepancies, recommended corrective actions.
- Performed visual inspections of finished products.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Implemented changes based on customer feedback to improve overall satisfaction with products.
- Maintained quality assurance procedure documentation.
Education
B.Com - Corporate Secretaryship
Stella Maris College Of Autonomous
Chennai04-2017
HSLC -
Immaculate Heart Of Mary's Girls Higher Secondary School
04.2014
SSLC -
Immaculate Heart of Mary's Girls Higher Secondary School
04.2012
Skills
- Good communication
- Strong Understanding of MS Excel
- Quality assurance
- Customer service
- Email management
- Problem solving
- Team leadership
- Inbound call management
- Flexibility
- Proficient in Scheduling
- Supportive Team Collaborator
- Adaptability to any work environment
Accomplishments
- Secured second place in university and state level in hockey
- Best Team Player Award
- Volunteer work for 100 hours in 'Little Sisters'
- First place in intercollegiate volleyball
- Second place in the Inter-School Athletes' meet
Additional Information
- Good communication
- Good Knowledge in MS Excel & PowerPoint
- Flexibility and Time Management
- Good Team Player
- Adaptability to any work environment
- Quality Control
- Customer Service
Projects
- Sattva Logistics learned how training and development help to increase productivity and future growth, learned how to handle management, as well as employee stress and tension, and in marketing, I learned about sales and how to present the product
- Tamil Nadu Salt Corporation Ltd worked in the HR and Marketing departments, manufacturing quality crystal iodized salt for the benefit of millions of rural people in all of South India, and TNSC manufactures industrial-grade salt and other fortified salts, such as iodized salt and double-fortified salt (iodine and iron)
Hobbies and Interests
- Hockey
- Photography
- Painting
- Sports
- Sketching
- Travel
- Volunteering
- Art
Personal Information
- Date of Birth: 03/24/1997
- Gender: Female
- Nationality: Indian
- Marital status: Married
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Certification
- C++
- DCA
Timeline
Customer Support Executive
Groupon Shared Services
09.2023 - 02.2025
Senior Quality Analyst & (NRI SUPPORT)
Casagrand Builder's Pvt Ltd
09.2018 - 09.2022
B.Com - Corporate Secretaryship
Stella Maris College Of Autonomous
HSLC -
Immaculate Heart Of Mary's Girls Higher Secondary School
SSLC -
Immaculate Heart of Mary's Girls Higher Secondary School
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