Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Wafa Jallu

Bengaluru

Summary

Dynamic Senior Analyst with a proven track record at Deloitte, excelling in project management and client relationship management. Spearheaded the design of accreditation courses, achieving a 100% success rate, while enhancing stakeholder engagement through innovative e-learning solutions, consistently receiving a 5/5 CSAT score. Adept at risk mitigation and fostering team development, driving operational efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Analyst

Deloitte
Bengaluru
11.2023 - Current
  • Led client communications and project showcase calls, proactively conducted pulse checks, and risk mitigation discussions, strengthening client trust and ensuring project alignment.
  • Designed and reviewed multiple accreditation courses simultaneously, achieving a 100% success rate, and contributing to client compliance and satisfaction.
  • Partnered with cross-functional teams to design and deliver engaging e-learning solutions, consistently meeting stakeholder requirements, and enhancing learner engagement.
  • Independently led multiple EP-CBO projects end-to-end, delivering on time, and achieving top client satisfaction scores (CSAT/PSAT: 5/5).
  • Developed an Adapt Learning Templates Deck, standardizing core components and extensions, which reduced developer errors and improved clarity in development instructions.
  • Designed a comprehensive CPE credit checklist for the consulting team, streamlining the review process, and minimizing discrepancies.
  • Established a vendor storyboard review mechanism, accelerating turnaround times, and reducing review errors.
  • Proactively identified and communicated delivery risks for the Investment Management project, coordinated with leadership to resolve dependencies and stakeholder delays, ensuring all project milestones were met on schedule.
  • Leveraged in-house AI tools to accelerate research, content analysis, and project planning, resulting in faster deliveries, and enhanced process efficiency.
  • Served as an onboarding buddy and mentor to new analysts, fostering team development, and accelerating ramp-up time.
  • Participated in firm engagement initiatives, strengthening facilitation, editorial, people management, and website development skills.

Freelance Copywriter

Pepper Content
Remote
09.2021 - Current
  • B2B written content development across fields such as finance, sales, marketing, entrepreneurship, real estate, career and education.
  • Modification and re-development of written content based on client inputs.
  • Ensuring the written piece is aligned with the target audience and is SEO-optimized.

Senior Associate - Learning Experience

upGrad Education Private Limited
Mumbai
06.2020 - Current
  • Responsible for the end-to-end curriculum design of 10+ courses in collaboration with Golden Gate University, San Francisco.
  • Leading the course creation process of 20+ courses by collaboration with subject matter experts at O.P Jindal Global University, Delhi.
  • Designing the course curriculum for 12+ instructor-led sales training programs.
  • Collaborating with foreign clients to ascertain objectives and identify learning needs.
  • Preparing instructional design guidelines that streamline the content development and dissemination process.
  • Reviewing scripts, presentations, and other e-learning tools to ensure adherence to high-quality standards.
  • Collaborating with student success and student delivery teams to ensure seamless learning experience.
  • Managing editors, animators, graphic designers and junior instructional designers to ensure deliverables are met.
  • Initiated the use of tools ChatGPT, Grammarly, Frase and other AI to define and structure the content development process, improving overall operational efficiency.

Education

Executive MBA - Switzerland

Swiss School of Business Management
Switzerland
01.2023

Bachelor of Laws - Business Law Specialization

OP Jindal Global University
India
01.2020

PG Diploma - Financial Services and Legislation

National Academy of Legal Studies and Research
Mumbai, India
01.2019

Skills

  • Project management
  • Stakeholder management
  • Client relationship management
  • Risk mitigation
  • Curriculum design
  • Quality assurance
  • Storyboarding
  • Learning management systems
  • Adult learning methodologies

Awards

  • SPOT award for exceptional stakeholder management
  • SPOT award for collaborative spirit and early deliveries
  • Shout Out recognition from stakeholders for professionalism and promptness

Timeline

Senior Analyst

Deloitte
11.2023 - Current

Freelance Copywriter

Pepper Content
09.2021 - Current

Senior Associate - Learning Experience

upGrad Education Private Limited
06.2020 - Current

Executive MBA - Switzerland

Swiss School of Business Management

Bachelor of Laws - Business Law Specialization

OP Jindal Global University

PG Diploma - Financial Services and Legislation

National Academy of Legal Studies and Research

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Wafa Jallu