Microsoft Office - Excel, Power Point and Word
Wajeed Syed
Techno Functional Consultant
Bengaluru
Summary
20+ years of overall experience .
Professional with diverse experience in IT Service management, Delivery and Quality Assurance. Experience in handling Major Incidents
Started career in IT with Application Support Engineer for a Utility Project and Later Moved as Functional Consultant for Content Management and Collaborative Applications.
Quality Assurance in a Non IT role in a Telecom Domain where worked as a Quality Engineer.
Experienced with over 13+ years of experience in IT.
Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Consultant for Open Text With VIM
Accenture Solutions Pvt Ltd
Bengaluru
04.2010 - 12.2019
- Lead project from Transition and Coordinated with Development teams for deployment of Open Text VIM solutions
- Provided training and support to Team Members on use of Open Text VIM
- Provided Ongoing Maintenance and Support for Open Text VIM Solutions
- Coordination with Development Team for New Releases and Ensure Setup of Infrastructure
- Interacted Regularly or Coordinated with other Teams like SAP Basic, MM, ABAP and Security team for any issues related to Production
- Coordinated with Automation and Robotics Team for any Mundane Activities that can be Automated like Daily Checks.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Consultant:Migration of Collaborative Applications
Accenture Solutions Pvt Ltd
Bengaluru
04.2010 - 12.2019
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Strong ability to work with cross-functional teams to achieve project goals
- Developed migration strategy and plan, managed timelines and budgets, and coordinated with cross-functional teams
- Implemented security and compliance measures to ensure data security and compliance with industry standards
- Worked closely with development team to ensure successful migration of applications with minimal downtime
- Successfully Migrated all Applications to Cloud and Even Legacy Application were Migrated to New Platform and Successfully stabilized Incidents post go live to Azure Cloud within a period of 6 Months. Got Much Appreciation from Client and Management.
Senior Software Engineer
Science Applications International Corporation
Bengaluru
05.2006 - 03.2010
- Managed team of IT production support engineers, responsible for incident management, problem management and IT service management
- Implemented best practices for incident management, problem management, and IT service management
- Lead implementation of automation tools to improve incident and problem resolution times
- Developed and implemented Service level agreements (SLA) to ensure high availability and performance of production systems
Regularly reported on service level performance and identified areas for improvement - Implemented monitoring and alerting to quickly identify and resolve production issues
- Responded to and resolved incidents and problems in timely manner
Education
Bachelor of Engineering - Electronics And Communication Engineering
Malnad College of Engineering Hassan Karnataka
India 06.1992 - 11.1997
Skills
Proficient with ITSM
undefinedSoftware
Open Text with Vim
Azure
Unix
AWS
SQL
Certification
ITIL V2 / V3 Foundation Certified
Accomplishments
- Successfully implementing an IT Service Management (ITSM) framework, such as ITIL, within an organization
- Achieving measurable improvements in service quality and customer satisfaction through the use of ITSM best practices
- Streamlining IT service processes, resulting in cost savings for the organization
- Developing and delivering training programs for IT staff on ITSM best practices
- Obtained ITIL Foundation, Planning to take up the Higher Exam or PMP
- Successfully managing and leading a team of IT service professionals
- Building and maintaining relationships with key stakeholders, such as senior management and other Teams
- Maintaining IT service continuity and disaster recovery plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
ITIL V2 / V3 Foundation Certified
02-2017
Consultant for Open Text With VIM
Accenture Solutions Pvt Ltd
04.2010 - 12.2019
Consultant:Migration of Collaborative Applications
Accenture Solutions Pvt Ltd
04.2010 - 12.2019
Senior Software Engineer
Science Applications International Corporation
05.2006 - 03.2010
Bachelor of Engineering - Electronics And Communication Engineering
Malnad College of Engineering Hassan Karnataka
06.1992 - 11.1997
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