WAJID RAZA SHAIKH

· Managed a team of Education Counselor's and Tele-callers,overseeing their daily activities and performance.

· Managed daily MIS sharing reports to ensure efficient operations.

· Provided coaching and conducted webinars to enhance the skills and performance of team members.

· Organized workshops every weekend, where Education Counselor's called customers and instructors pitched our products, followed by face-to-face counseling sessions.

· Coordinated with Branch Managers (BM) and Relationship Managers (RM) over the phone for closure of sales deals.

· Shared daily, weekly, and monthly MIS reports with senior management to track performance and progress.

· Provided timely feedback to team members to support their growth and development.

· Managed the hiring process, including obtaining necessary approvals, to ensure adequate staffing levels.

· Owned the renewal project and directly managed sales through telecallers, achieving target goals.

· Led webinars and workshops through Education Counselor's to promote product awareness and drive sales.

· Managed student support concerns regarding student refund and cancellation processes, ensuring timely resolution and customer satisfaction.

· Managed a team of 75 telecallers in sales and backend operations, overseeing their performance and ensuring target achievement.

· Processed openings for Upstox demat accounts, ensuring compliance with regulatory requirements and company policies.

• Jio Process

HSBC personal loan process sales & backend

Worked for Bharti Axa Life Insurance process