Results-driven Senior CRE and Academic Counselor with strong expertise in online admissions, student counseling, CRM handling, and lead conversion. Known for guiding students through personalized academic journeys and improving enrollment outcomes.
Overview
3
3
years of professional experience
Work History
Senior CRE (Customer Relationship Executive)
Shoolini University
01.2025 - Current
Handling high-volume student inquiries for online programs.
Managing escalations and priority student cases.
Mentoring junior CREs and supporting team targets.
Coordinating with academic and finance teams for smooth admissions closure.
Academic Counselor
Shoolini University
06.2023 - 12.2024
Managed CRM systems to track communication and student engagement.
Counseled students on program selection aligned with career goals.
Handled complete online admissions lifecycle from inquiry to enrollment.
Provided post-enrollment LMS and onboarding support.
Maintained high student satisfaction and conversion rates.