Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Languages
Timeline
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Waqar Ali Shah

Waqar Ali Shah

MOHALI

Summary

Results-driven Senior CRE and Academic Counselor with strong expertise in online admissions, student counseling, CRM handling, and lead conversion. Known for guiding students through personalized academic journeys and improving enrollment outcomes.

Overview

3
3
years of professional experience

Work History

Senior CRE (Customer Relationship Executive)

Shoolini University
01.2025 - Current
  • Handling high-volume student inquiries for online programs.
  • Managing escalations and priority student cases.
  • Mentoring junior CREs and supporting team targets.
  • Coordinating with academic and finance teams for smooth admissions closure.

Academic Counselor

Shoolini University
06.2023 - 12.2024
  • Managed CRM systems to track communication and student engagement.
  • Counseled students on program selection aligned with career goals.
  • Handled complete online admissions lifecycle from inquiry to enrollment.
  • Provided post-enrollment LMS and onboarding support.
  • Maintained high student satisfaction and conversion rates.

Education

Master of Arts - English

Shoolini University
Solan Himachal Pradesh
08-2025

Bachelor of Arts -

Jammu University
Govt Degree College Surankote
06-2023

Skills

  • Academic Counseling
  • CRM Tools
  • Lead Conversion
  • MS Excel
  • Communication Skills
  • Problem Solving
  • Customer relationship management
  • Mentoring junior staff

Disclaimer

I hereby declare that the above information is true and correct.

Languages

  • Urdu
  • Punjabi
  • English
  • Urdu
  • Punjabi

Timeline

Senior CRE (Customer Relationship Executive)

Shoolini University
01.2025 - Current

Academic Counselor

Shoolini University
06.2023 - 12.2024

Master of Arts - English

Shoolini University

Bachelor of Arts -

Jammu University
Waqar Ali Shah