Waseeha Nasheen CM
Chennai
Summary
Accounts Receivable professional with 7.5+ years of experience in Order to Cash (O2C) operations including billing, cash application, collections, and AR reporting. Proven expertise in managing end-to-end AR cycle, customer reconciliation, unapplied cash resolution, and month-end closing activities. Skilled in preparing AR reports such as aging, bad debts, revaluation, and KPI dashboards. Experienced in Microsoft Dynamics 365 (D365) and process standardization to improve accuracy, efficiency, and compliance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Genpact private limited
Chennai
08.2024 - Current
- Presented issues to finance team during calls to ensure resolution
- Participated in all D365 training sessions to align with process requirements
- Assisted accounts receivable team by addressing queries and providing guidance on D365
- Validated reports and identified data issues, ensuring accuracy
- Developed solutions for ongoing issues, enhancing operational efficiency
- Conducted training sessions for new hires on accounts receivable processes
- Additionally, the following activities are carried out - FLSmidth
SENIOR ANALYST - AR
Flsmidth
Chennai
07.2021 - 08.2024
- Managed end-to-end accounts receivable processes for South Africa, Saudi Arabia, Ghana, and Pakistan
- Issued various invoice types and processed cash applications while addressing email queries.
- Completed remote knowledge transfer for billing, cash application, reconciliation, and month-end reporting
- Prepared daily metrics, SLAs, and monthly dashboards for finance review meetings
- Standardized invoice preparation and cash application processes using defined templates
- Generated AR reports encompassing revaluation, bad debts, drop shipments, and KPI metrics
- Uploaded invoices across multiple customer portals and resolved related inquiries
- Provided auditors with accurate data clarifications and comprehensive backup documentation
FLEX
Chennai
10.2015 - 04.2018
- Managed portfolio for Mech Penang and oversaw customer relations in Penang, Malaysia
- Followed up with customers to obtain remittance details for unapplied cash and monitored month-end close procedures, including accounts receivable reconciliation
- Communicated daily with customers to resolve issues and ensure timely payments
- Utilized EBPM tool for accounts receivable software to enhance collection and cash application processes
- Executed follow-ups on unapplied cash and 180+ invoices, contributing to SLA target achievement.
- Prepared bi-weekly CFF and past due reports for top management review
- Compiled monthly reports for AR-GL reconciliation, including MYR currency audit reports and AR aging files, projecting 800K in preliminary numbers
- Reconciled portal customer accounts with aging reports to identify disputes for top management resolution
Education
MBA - Finance
Madras University
Chennai01-2017
B.Com -
JBAS College for Women
Chennai01-2015
Skills
- End-to-End Invoicing & Credit Note (Manual & System Generated)
- Customer Billing and Invoicing Queries Resolution
- Tax, Commercial, Proforma, Milestone, Intercompany Invoices
- Payment Posting & Allocation in ERP Systems as per Remittance advice
- Processing of Cash application and Unapplied, Advance, Prepayment, Unidentified, Cash Resolution
- Short Payment / Overpayment Adjustment
- Bank Reconciliation Support
- Accuracy in Daily Cash Posting Activities
- Customer Portal Management(Billing & Remittance Advice
- Customer Payment Follow-ups (Email / Phone / Portal)
- Overdue Invoice Recovery Management
- Dispute Coordination with Internal Teams
- Payment Commitment Tracking & Escalation Handling
- Customer Statement Sharing & Follow-up Cycles
- Month End Reporting, Revaluation, Bad debts, Drop shipments, AR Aging Past due, Forecasting ,SLA, KPI reports
- ERP (Aurora / Dynamics D365 / Sage 300 / Sage 50/ Baan)
- Automation of Process Flows
- Process Migration, Improvements etc
- SOP Documentation
- Customer Portal Management(Billing & Remittance Advise)
- BOT Implementation in the manual Process
- Supported AR audits by sharing reports, reconciliations, and required documents
- Ensured accuracy of reports and data submitted by the team through validation checks
Accomplishments
- Automation of the invoicing process
- Automation of manual reports
- Found multiple macros
- Changes to shipment date, mode of invoice submission, and payments to reduce the PD impact
- Streamlined the process by eliminating non-value-added steps
- Customized D365 app for billing and cash application as per business requirements, with the alignment of the D365 team.
Personal Information
Date of Birth: 11/03/94
Languages
- English
- Hindi
- Tamil
- Urdu
- Arabic
Awards Recognition
- Star Award - 2022 & 2023
- Platinum Award - 2016
- Pat on the back Award - 2016
- Multiple Appreciation Emails from Site and top Management
Timeline
Assistant Manager
Genpact private limited
08.2024 - Current
SENIOR ANALYST - AR
Flsmidth
07.2021 - 08.2024
FLEX
10.2015 - 04.2018
MBA - Finance
Madras University
B.Com -
JBAS College for Women