Freshdesk
Mohd Wasif Khan
Product Manager
Gurgaon
Summary
Strategic Solution Architect aiming to leverage a skill for process analysis and business solution development illustrated over 13 years of industry success. Ambitious and diligent with a drive for perpetuating Care Health Insurance mission and values.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Product Manager
Care Health Insurance Ltd
Gurgaon
08.2022 - Current
- Anywhere
- Functional Area: IT Software - Application Programming/Implementation
- Role: Software Engineering
- Industry: IT-Software/Software Services, (1 year(s) - 10 month(s), I am working here as product manager for IT applications, my responsibilities are to manage IT projects, work on product life cycle, closely work in business team and vendors to deliver the IT projects on time.
Technical Lead
Vitne Technologies Pvt Ltd
12.2019 - 08.2022
- (2 year(s) - 7 month(s), I was working here as Technical Lead, cloud
- My responsibilities were to lead team of .NET application development, SharePoint, FreshService and Freshdesk Implementation
- Other responsibilities are to train them with latest technology and project planning, cloud deployment, presales support
Senior Software Engineer
iT1 Services Inc
Lucknow, UP
09.2014 - 11.2019
- Year(s) - 2 month(s)
- My responsibilities were to architect solutions on SharePoint, PowerBI, Azure Infrastructure, traffic manager, Automation
- Other responsibilities are to have face to face meeting with customer, discuss their needs on infrastructure, prepare and present POC.
System Analyst
Lucent Web Services (P) Ltd
01.2011 - 08.2014
- Year(s) - 7 month(s), I was working here as System Analyst Exe
- My current responsibilities were to make the plan of software and lead the team in development.
Education
Bachelor of Computer Application - Computers
Uttar Pradesh Rajarshi Tandon Open University
Lucknow, UP 07.2006 - 06.2009
VB.Net From UPTEC -
UPTEC
Lucknow, UPSkills
Systems design
undefinedMajor Projects
Project Title: Freshdesk Implementation
Client: Care Health Insurance Ltd
Employment Type: Full Time
Duration: 6 Months
Project Location: Gurugram, INDIA
Site: Onsite
Role: Implementation
Team Size: 3
Skill Used: Freshdesk, Freshdesk Workflow, Integrations, Bot Implementation
Role Description: Implementation
Project Details: Implemented Freshdesk for client, its complete customization, workflow creations, Custom Objects management, automation, third party integration and reports
Project Title: FreshService Implementation
Client: REA-INDIA
Employment Type: Full Time
Duration: 3 Months
Project Location: Gurugram, INDIA
Site: Offsite
Role: Implementation
Team Size: 3
Skill Used: FreshService, FreshService Workflow, Integrations
Role Description: Implementation
Project Details: Implemented FreshService for client, its complete customization, workflow creations, managing asset discovery, Custom Objects management, automation, third party integration and reports
Project Title: FreshService Enterprise Implementation
Client: ICREON
Employment Type: Full Time
Duration: 2 Months
Project Location: Gurugram, INDIA
Site: Offsite
Role: Implementation
Team Size: 3
Skill Used: FreshService, FreshService Workflow, Integrations
Role Description: Implementation
Project Details: Implemented FreshService for client, its complete customization, workflow creations, managing asset discovery and reports
Project Title: Unified Operation Management
Client: USGI
Employment Type: Full Time
Duration: 11 Months
Project Location: Mumbai, INDIA
Site: Remote, Offsite, Onsite
Role: Solution Architect
Team Size: 5
Skill Used: SharePoint Framework, React, JavaScript, SharePoint Designer
Role Description: Design, Development and support, Architecture
Project Details: Development unified operation management system for client to make operation task easier and tracking. Developed several workflows for approvals and automation.
Project Title: SharePoint Framework webparts
Client: Invenio Business Solution
Employment Type: Full Time
Duration: 2 Months
Project Location: Delhi, INDIA
Site: OffSite
Role: Solution Architect
Team Size: 3
Skill Used: SharePoint Framework, React, JavaScript, SharePoint Designer
Role Description: Development and support, Architecture
Project Details: Developed and deployed webparts for client on SharePoint Framework.
Project Title: SharePoint Framework webparts
Client: Zehrawi Group
Employment Type: Freelance
Duration: 1 Months
Project Location: Washington, United States
Site: Remote
Role: Solution Architect
Team Size: 3
Skill Used: SharePoint Framework, React, JavaScript, SharePoint Designer
Role Description: Development and support, Architecture
Project Details: Developed and deployed several webparts for client on SharePoint Framework
Project Title: Freelancer Platform
Client: Worklogies
Employment Type: Full Time
Duration: 4 Months
Project Location: Texas, United States
Site: Remote
Role: Solution Architect
Team Size: 3
Skill Used: ASP.NET Core, SQL Server, jQuery, C#, Stored Procedure, Azure Infrastructure, Load Balancer
Role Description: Development and support, Architecture
Project Details: Developed referral partner program for The Web Artist and deployed on Azure Infrastructure both application and database server. Implemented Disaster recovery and load balancer
Project Title: Referral Program
Client: The Web Artist
Employment Type: Full Time
Duration: 4 Months
Project Location: Texas, United States
Site: Remote
Role: Solution Architect
Team Size: 3
Skill Used: ASP.NET Core, SQL Server, jQuery, C#, Stored Procedure, Azure Infrastructure, Load Balancer
Role Description: Development and support, Cloud Implementation
Project Details: Developed referral partner program for The Web Artist and deployed on Azure Infrastructure both application and database server. Implemented Disaster recovery and load balancer
Project Title: School Management System
Client: In-House
Employment Type: Full Time
Duration: 6 Months
Project Location: Lucknow
Site: Onsite
Role: Solution Architect
Team Size: 2
Skill Used: ASP.NET, Crystal Report, SQL Server, jQuery, C#, Stored Procedure
Role Description: Development and support
Project Details: Developed fully functional college management software with the name of EduConnect360. Deployed on Azure virtual machine with auto backup and traffic manager
Project Title: Configuration SSO For AWS
Client: Invenio Business Solutions
Employment Type: Full Time
Duration: 1 Month
Project Location: New Delhi
Site: Remote
Role: Solution Architect
Team Size: 2
Skill Used: Azure Active Directory, PowerShell, AWS
Role Description: Delivery and support
Project Details: Configured SSO from Azure Active Directory for AWS.
Project Title: Restaurian
Client: Scoff Foods Pvt Ltd.
Employment Type: Full Time
Duration: 4 Months
Project Location: Mumbai
Site: Offsite
Role: Solution Architect
Team Size: 3
Skill Used: ASP.NET MVC, SQL Server 2014, Azure DevOps, Azure Virtual Machine
Role Description: Project Planning, Development, Implementation
Project Details: Restaurian is the portal for enlisting restaurants location wise. The application has the functionality to enlisting, search restaurants by categories, cuisines, locations etc. Make table reservations, rate restaurant etc.
Project Title: Application on PowerApps
Client: Christopher Hunt (Freelancing)
Employment Type: Contract
Duration: 2 Months
Project Location: United States
Site: Remote
Role: Solution Architect
Team Size: 2
Skill Used: PowerApps, Azure SQL
Role Description: Development and support
Project Details: The contract to develop the application on PowerApps and Azure SQL
Project Title: 2Interact MarketPlace
Client: iT1 Services Inc.
Employment Type: Full-Time
Duration: 4 Months
Project Location: Lucknow
Site: Onsite
Role: Solution Architect
Team Size: 6
Skill Used: ASP.NET MVC, SQL Server 2014, Azure DevOps, Azure Virtual Machine
Role Description: Planning, POC, Implementation and Support
Project Details: 2 Interact market is the application for maintaining subscription for XEN HRMS and other applications. It is also developed to authenticate all the applications.
Project Title: XEN HRMS
Client: iT1 Services Inc
Employment Type: Full-Time
Duration: 1 Year 2 Month
Project Location: Lucknow
Site: Onsite
Role: Solution Architect
Team Size: 10
Skill Used: ASP.NET MVC, SQL Server 2014, Azure DevOps, Azure Virtual Machine
Role Description: Project Planning, Documentation Project Leading
Project Details: XEN HRMS is the complete human resource management for medium and enterprise. It consists of more than 14 modules including recruitment process, performance, attendance etc
Project Title: Cloud Infrastructure Deployment
Client: Invenio Business Solution
Employment Type: Full-Time
Duration: 4 Months
Project Location: New Delhi
Site: Offsite
Role: Solution Architect
Team Size: 3
Skill Used: Azure Virtual Machine, S2S VPN Connectivity, Active Directory, Group Policy Management
Role Description: Planning, POC, Implementation and Support
Project Details: Cloud Infra deployment was to implement Active Directory on Azure Virtual machines connecting five location using Site2Site VPN Connectivity and implement group policies
Project Title: Quantive Management System
Client: iT1 Services Inc
Employment Type: Full-Time
Duration: 4 Months
Project Location: Lucknow
Site: Offsite
Role: Solution Architect
Team Size: 3
Skill Used: SharePoint, Workflow, ASP.Net, Microsoft Flow
Role Description: Planning, Implementing, Designing and team leading
Project Details: Quantive Management System is developed on SharePoint on inhouse. This solution includee day to day operation of every department, including Sales, Technical, Operation, HR, Accounts
·
Certification
FreshService Expert Certification certified by FreshWorks
Accomplishments
- At present, I am working with Care Health Insurance Ltd., Gurgaon at the post of Product Manager, IT
Software
FreshService
MS Dynamic CRM
Cloud Computing
Salesforce
Additional Information
- Other Details Affirmative Action Category: General Differently Abled: No Work Authorization For USA: Need
- Visa For Other Countries: Australia
- United States
Timeline
Product Manager
Care Health Insurance Ltd
08.2022 - Current
FreshDesk OmniChannel Expert Certification certified by Freshworks
06-2022
FreshService Expert Certification certified by FreshWorks
11-2021
Technical Lead
Vitne Technologies Pvt Ltd
12.2019 - 08.2022
Senior Software Engineer
iT1 Services Inc
09.2014 - 11.2019
Microsoft Certified Solution Associate certified by Microsoft
06-2014
Microsoft Specialist certified by Microsoft
06-2014
Microsoft Certified Professional certified by Microsoft
06-2014
System Analyst
Lucent Web Services (P) Ltd
01.2011 - 08.2014
Bachelor of Computer Application - Computers
Uttar Pradesh Rajarshi Tandon Open University
07.2006 - 06.2009
VB.Net From UPTEC -
UPTEC
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