Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Affiliations
Accomplishments
Work Preference
Interests
Reading Travelling Cricket
Timeline
Generic
Wasim Akhtar

Wasim Akhtar

Hyderabad,India

Summary

A dedicated IT professional with French language expertise having a detail-oriented analytical thinking with superior consultative skills. Applies critical thinking to achieve complex business objectives, transforming data into meaningful insights. Possesses strengths in research, negotiation and cost-benefit analysis.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Implementation Consultant French

Planon Software Limited
Hyderabad, India
01.2023 - Current
  • Planon IWMS & AMM SaaS implementation.
  • Requirement gathering & analysis for client needs.
  • Established great repo with customer which in turn improved customer satisfaction.
  • Creating and running basic scripts, e.g. UAT, EUT, Test Use cases.
  • Excellent French skills, both written and verbal. Managed over 50 customer calls per day.
  • Strong Analytical skills for troubleshooting & problem solving.
  • Strong customer focus, result & quality orientation, and professional ethics.

Senior French Translator / SAP PM Associate Consultant

Tecxed (Contractual)
Bangalore, India
02.2022 - 12.2022
  • Conducted real-time workshop, training & presentations for accurate, effective communication with native French speakers.
  • SAP EAM implementation & support.
  • Good knowledge in MM, Procurement process integrations with EAM.
  • Incident ticket monitoring and handling, as well as French documentation of results & MOMs, based on knowledge transfer sessions.
  • First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).
  • Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).
  • Expert in French translation & documentation, e.g. Specifications, SOPs, Prototype.

Client Experience Executive (French)

YG Research India Pvt Ltd
Bangalore, India
03.2021 - 02.2022
  • French SME for FR & CA region to resolve all support-related tickets in JIRA.
  • Client Servicing - UK, Canada, France, Singapore.
  • Delivering Survey Insights and Analysis.
  • Managing Project Deliverables.
  • Delivering Visual Analysis through Dashboards and presentations.
  • Questionnaire Design and Review.
  • Quality assurance & reviewer.

Senior Associate / SME French

Amazon Development Centre India
Hyderabad, India
05.2020 - 03.2021
  • Contributed as an SME within HR processes & supported Time Collection team.
  • Single point of contact for all users in French-speaking regions.
  • Managed and resolved client escalations, preserving client relationships and satisfaction.
  • Established and maintained open communication channels with internal and external stakeholders.

Senior Associate / SME French

Wipro Limited
Bangalore, India
02.2018 - 05.2020
  • Understanding of supply chain & AR/AP/O2C processes.
  • Worked within SAP EAM support functions.
  • Handled frontline technical queries related to SAP PM end-user support and logged them appropriately and accurately to reflect the exact content of the call.
  • Made French calls for notifications and ticket closure information.
  • Tracked and resolved incidents in ticketing tool SolMan (Solution Manager) and JIRA.
  • Understanding of various quality Methodologies.
  • LEAN 101, Email Etiquette, and Present to Impact behavioral training attended.

Senior Associate French

Tech Mahindra Limited
Hyderabad, India
05.2017 - 02.2018
  • L1 support team member for resolving incidents.
  • Responsible for resolving customers' technical issues by taking remote control of their systems.
  • Promptly responded to all the customer support requests via phone, chat, email, and MS Teams application.
  • SOP-based 1st level resolutions provided.
  • Spoke to customers in their native language to increase loyalty and establish relationships.
  • Trained on SAP PM by GSK UK SME.
  • Data collection, data analysis, and data verification performed.
  • Often worked alongside Procurement and supply chain teams.
  • Customer Delight Moment' for client support achieved.

Financial Analyst French

Oracle India Development Centre
Bangalore, India
10.2015 - 05.2017
  • A part of Order to Cash Process - Software & Cloud license first-year support (LFYS) order booking
  • Expert as in Order Management, Order Admin roles.
  • Partner / Supplier management & support.
  • Responsible for customer account validation, set up, order booking, document validation, legal clause validation, purchase order validation, proof of end-user, etc.
  • Managed multiple projects with extensive usage of MS Excel
  • (Quality, CMRB, TAT, Input & Output Quality, etc.)
  • Train and mentor new hire analysts, providing effective coaching in Oracle R12 Order Management application and doing an internal audit for them.
  • Inbound/outbound French calls to a sales rep and other internal stakeholders.
  • Possess hands-on knowledge on Quality Review Tool (QRT), Internal process checklist, and other audit reports.

French Language Expert

Accenture Services Pvt Ltd (On Behalf of Magna Infotech)
Bangalore, India
10.2014 - 05.2015
  • Receive and process customer requests(emails and Calls) for service or delivery, ensuring accurate recording of relevant details, such as addresses, contact information, and special instructions.
  • Maintain accurate records and provide updates to stakeholders.
  • Analyzed and solved client problems on calls with French client.
  • Responsible for order to cash inbox management and task allocation.
  • LEAN, 5S methodology trained professional.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

Bachelor of Arts (Hons.) - French Language and Literature - Foreign Languages & Literature

Banaras Hindu University
Varanasi, India
07.2011 - 06.2014

Skills

  • Excellent verbal and written communication skills, with the ability to effectively communicate with diverse audiences
  • Global Order Management, Revenue recognition, Accounts receivable / Procurement / O2C / AP
  • Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to changing circumstances
  • Consultancy
  • Business analysis
  • Technical writing
  • Good command over MS Office, Excel, PowerPoint, JIRA, WinSCP, Outlook, SharePoint, PeopleSoft, SAP PM, Planon IWMS AMM SaaS implementation, WebDAV
  • Professional LEAN 101, 5S methodologies
  • Basic SQL knowledge
  • Customer Implementation Support
  • Customer Support
  • Training Implementation
  • System Design and Implementation
  • Critical Thinking
  • Configuration and Management
  • Test Scenario Development
  • Test Plans and Cases
  • Organizational Skills
  • Support SOP Writing
  • Technical Support and Assistance
  • Issue and Resolution Tracking
  • Documentation

Certification

  • Planon Functional System Management Foundation certified
  • Project management foundation

Languages

English
Fluent
French
Fluent

Affiliations

  • Reading
  • Writing poems & creating content in French & English
  • Cricket

Accomplishments

    Young Achiever Award

    Voice of Customer award

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPersonal development programsPaid time off

Interests

Reading novels

Travelling

Writing poems

Reading Travelling Cricket

I am fond of reading self-improvement non-fictions.

Travelling is my passion and I adore it.

Poem writing, blogging are my hobbies.

Timeline

Implementation Consultant French

Planon Software Limited
01.2023 - Current

Senior French Translator / SAP PM Associate Consultant

Tecxed (Contractual)
02.2022 - 12.2022

Client Experience Executive (French)

YG Research India Pvt Ltd
03.2021 - 02.2022

Senior Associate / SME French

Amazon Development Centre India
05.2020 - 03.2021

Senior Associate / SME French

Wipro Limited
02.2018 - 05.2020

Senior Associate French

Tech Mahindra Limited
05.2017 - 02.2018

Financial Analyst French

Oracle India Development Centre
10.2015 - 05.2017

French Language Expert

Accenture Services Pvt Ltd (On Behalf of Magna Infotech)
10.2014 - 05.2015

Bachelor of Arts (Hons.) - French Language and Literature - Foreign Languages & Literature

Banaras Hindu University
07.2011 - 06.2014

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Wasim Akhtar