Wasim Akram
Madurai
Summary
Dedicated IT Support Specialist and Design Professional with expertise in printer installation, software updates, problem resolution, and customer service.
Overview
4
4
years of professional experience
Work History
Design and Customer Service Specialist
Print Point
11.2024 - Current
- Managed client relationships and maintained business operations
- Developed expertise in designing and customer service
- Created and executed effective Facebook ads and social media marketing strategies
- Implemented branding initiatives to enhance business visibility
IT Technician
Vibest IT Solutions
06.2021 - 09.2024
- Installed and configured printers for clients, ensuring seamless network integration.
- Conducted software updates and patches for system security and efficiency.
- Resolved hardware and software issues promptly using diagnostic tools and troubleshooting techniques.
- Installed new softwares as required.
- Provided technical assistance via phone, email, and in-person.
Education
Higher Secondary Certificate - undefined
Seventh-day Matriculation Higher Secondary School
Secondary School Leaving Certificate - undefined
Seventh-day Matriculation Higher Secondary School
B.Tech - Information Technology
Sethu Institute of Technology
01.2019
Skills
- Office365
- Windows Troubleshooting
- Printer Installation and Configuration (various models and networks)
- Software Installation, Updating, and Troubleshooting (Windows, macOS)
- Problem Resolution: Hardware and Software Issues
- Operating Systems: Windows, macOS
- Creative Problem-Solving
- Customer Relationship Management
- Research and collect data
- Understand basic software
- Attention to detail
- Adobe Photoshop
- Branding
- Graphic Design
Language
English
Tamil
Timeline
Design and Customer Service Specialist
Print Point
11.2024 - Current
IT Technician
Vibest IT Solutions
06.2021 - 09.2024
Higher Secondary Certificate - undefined
Seventh-day Matriculation Higher Secondary School
Secondary School Leaving Certificate - undefined
Seventh-day Matriculation Higher Secondary School
B.Tech - Information Technology
Sethu Institute of Technology
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