Wasim Attar

• Lead quality assurance protocols, ensuring all services meet strict quality standards
• Maintain accurate records of quality reports, statistical reviews, and relevant documentation
• Design and update dashboards and daily trackers to monitor quality metrics effectively
• Guide and support the quality assurance team, fostering a culture of excellence and continuous improvement
• Work closely with cross-functional teams to identify areas for improvement and implement strategic solutions.

• Lead quality auditing: Rigorously evaluate the quality of incoming leads, ensuring they align with our business objectives and have a high potential for conversion
• Process optimization: Continuously seek out improvements in our lead evaluation processes, implementing best practices that enhance efficiency and effectiveness
• Reporting & insights: Provide comprehensive daily reports on lead quality and process metrics, delivering actionable insights that drive strategic decisions.

In the role of Quality Executive at Tata Motors, expertise lies in enhancing and overseeing the quality of logistics processes, complaint management, and ticketing operations

Responsibilities include conducting comprehensive audits across several key operational areas to ensure the highest standards of performance and customer satisfaction

• Logistics Process Oversight: Focus is placed on auditing and refining logistics calling processes, including inventory management, transportation, and delivery systems.
• Complaint Desk Audits: Thorough audits of tele calls made by the complaint desk team are conducted, ensuring compliance with quality standards and company policies
• Breakdown Cases Process: Review and analysis of the breakdown cases process are performed to ensure effective case management and timely resolution
• Ticketing Process Evaluation: The ticketing process is overseen to ensure accuracy in ticket creation, tracking, and resolution