Wasim Basha
BI Developer - Information Technology
Bangalore
Summary
A combination of Conviction, Confidence and Accountability are my assets and optimizing the same by being Team Player is what I look forward to. Trust occupies one of the leading positions in my values list. I believe that working with and supporting my colleagues will ensure that all learn and grow, thus ensuring the growth of our employer. I personally believe that there is no shortcut to success, hard work and determination is the key. I hereby assure you of my work expertise as a professional and an open-minded approach as an individual. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
Work History
Deputy Manager (PBI Developer) – IT Services
Concentrix Services India Private Limited
04.2018 - Current
- Building Power BI Dashboards as per requirements
- Writing SQL queries to align the data into views and tables for PBI
- Managing and handling KPI metrics for North American accounts
- Coordinating with Program owners and Site Directors with regards to the respective KPI metrics and sharing the trends and analysis of the metrics which are failing to meet the targets
- Coordinating with the program owners and collating the action plans for outlier metrics
- Follow-up on Action Plans shared by the Programs owners and closing the action plan based on the metrics improvement
- Analyzing the trend and identifying the opportunity and discuss the opportunities on the Governance meets with Leadership team
- Preparing Weekly Deck (Based on the principles of Lean Six Sigma) showing the metrics trend and reviewed by Business Excellence – Head.
- Supervised and motivated 25 staff employees
- Introduced new methods, practices, and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations
- Coordinated unloading merchandise from delivery truck
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees
Team Leader –Training & Operations
Aegis Global
10.2015 - 04.2018
- Operations – Team handling, client interactions (weekly & Monthly), to take part in Management/Client Business Reviews (Weekly, Monthly & Quarterly) Monitoring and Coaching, Daily team briefings, coordinating between the support functions, staffing, scheduling, achieving performance targets and program SLAs, Invoice generation for the process
- Training – Handling trainers, Client interaction, (E2E Through put)
- OJT management, Trainer skill development
- Weekly reviews with client and internal team
- Content development, Calibrations, Trainers Score card, RCAs for process improvement.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
- Improved team efficiency and productivity by restructuring workflow and managing assignments
- Trained, coached and managed 30-person team of Freshers and Trainning professionals
- Managed high workload with consistent record of achieving deadlines and production targets
Team Leader –Business Finance /Operations
Aditya Birla Minacs worldwide Ltd.
11.2006 - 10.2015
- Business Finance: Preparing Board LE, Invoicing, Financial reports, and pricing for new business
- Operations – Team handling, client interactions (weekly & Monthly), to take part in Management/Client Business Reviews (Weekly, Monthly & Quarterly) Monitoring and Coaching, Daily team briefings, coordinating between the support functions, staffing, scheduling, achieving performance targets and program SLAs, Invoice generation for the process.
Education
BCOM - Commerce
IITBM
India 04.2001 -
Skills
Power BIundefined
Summary Of Experience
During the last 17.2 years, I have gained deep understanding in the various processes that go into organization building with respect to contact centers. More specifically, I had significant exposure by being a part of Data Science, Analytics and Business excellence, Business Finance, Operations, Training, and quality for various channels and this has fetched me an opportunity to understand the business profoundly along with People Management skills.
Qualification History
- Graduate in commerce from IIITBM
- Pursuing Masters in Data Science
Personal Information
- Age: 38 Yrs. (DOB- June 1st, 1985)
- Marital Status: Married
Timeline
Deputy Manager (PBI Developer) – IT Services
Concentrix Services India Private Limited
04.2018 - Current
Team Leader –Training & Operations
Aegis Global
10.2015 - 04.2018
Team Leader –Business Finance /Operations
Aditya Birla Minacs worldwide Ltd.
11.2006 - 10.2015
BCOM - Commerce
IITBM
04.2001 -
Similar Profiles
Vivek MVivek M
Support Engineer II at Concentrix Services India Private LimitedSupport Engineer II at Concentrix Services India Private Limited
ABHIMANYU TANWARABHIMANYU TANWAR
Technical Support Engineer at Concentrix Services India Private LimitedTechnical Support Engineer at Concentrix Services India Private Limited
Anusha AAnusha A
Senior Quality Evaluator at Concentrix Services India Private LimitedSenior Quality Evaluator at Concentrix Services India Private Limited
Sampriti DasSampriti Das
Intern at Bharat Electronics LimitedIntern at Bharat Electronics Limited
Nandini BandaNandini Banda
Software Engineer at VMC Technologies Pvt LtdSoftware Engineer at VMC Technologies Pvt Ltd