Watsala
Bengaluru
Summary
Over 10 years of experience with excellent track record of handling Sustainability risk, Project management, Migrations management, business management, leading team, Managing Senior Stake holder, Training and successfully driving organization growth and enhancing productivity through effective team collaboration and strategic initiatives
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Asst Vice President-Sustainability Risk
HSBC Data Processing Pvt Ltd
03.2024 - Current
- Overseeing risk management by implementing comprehensive compliance protocols and conducting regular audits of internal control frameworks
- Strengthening interdepartmental communication through the development of efficient reporting structures and knowledge-sharing platforms
- Actively participating in weekly Leadership and Executive Leadership Team meetings, contributing to key administrative initiatives, policy development, and decision-making processes
- Collaborating with senior leadership to ensure alignment of departmental objectives with broader organizational goals, fostering enhanced cohesion across the enterprise
- Driving team collaboration by integrating innovative communication tools and cultivating a culture of open dialogue and transparency
- Attending board and committee meetings, documenting proceedings, and generating detailed records of discussions and decisions
- Spearheading and managing high-impact programs focused on Project Management and operational efficiency
- Contributing to recruitment, onboarding, and training processes to build and maintain a high-performing team
- Providing ongoing coaching and development to team members, ensuring sustained productivity and adherence to performance excellence standards
Sustainability Risk Manager
HSBC Data Processing Pvt Ltd
02.2023 - 02.2024
- Delivered high-standard Sustainability Risk support to the Wholesale team, ensuring alignment with the service transition plan
- Led initiatives, projects, and managed Issues and Actions, MI, and Governance processes
- Built strong relationships with internal stakeholders to promote risk awareness and accountability
- Drove continuous improvement in risk management practices and identified opportunities for process optimization and cost reduction
- Trained employees on risk management best practices, empowering informed decision-making
- Managed initiatives focused on mitigating Business Financial Crime risks through effective program management
- Streamlined communication channels for timely risk information sharing across departments
Business Manager
HSBC Data Processing Pvt Ltd
10.2022 - 02.2023
- Led strategic planning, business growth, and operations/process optimization
- Managed financials, budgeting, and risk compliance for projects
- Developed project plans with key issues, approaches, and performance metrics
- Optimized scheduling, task allocation, and resources, reducing project completion time
- Created cost-control methodologies to meet project deadlines
- Coordinated internal audits and led remediation of identified deficiencies
- Fostered positive communication with customers and vendors, focusing on problem resolution
- Collaborated with cross-functional teams (finance, IT) to ensure smooth project execution
- Managed stakeholder expectations with clear communication of goals and timelines
- Developed and executed comprehensive project plans, ensuring on-time delivery and success
Migration Manager
HSBC Data Processing Pvt Ltd
02.2021 - 10.2022
- Delivered multiple projects within deadlines, ensuring high quality and safety standards
- Coordinated cross-functional teams to resolve issues, mitigate risks, and maintain collaboration
- Monitored project progress, adjusted schedules/resources, and identified performance improvements
- Managed project scope and resources, ensuring alignment with organizational goals and budgets
- Provided regular status updates to stakeholders and executive management, fostering trust
- Collaborated with senior leadership to align projects with strategic initiatives and business growth
- Led risk management, compliance, and contract negotiations for third-party deliverables
- Mentored junior team members on project management best practices to enhance performance
- Promoted innovation within teams, improving problem-solving and project outcomes
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies
Assistant Manager
HSBC Data Processing Pvt Ltd
01.2019 - 02.2021
- Enhanced customer satisfaction by promptly resolving complaints
- Fostered strong staff relationships and a positive work environment
- Promoted teamwork and collaboration on project tasks
- Managed users, security, compliance, transactions, and reporting
- Mentored junior staff, supporting professional development
- Facilitated clear communication between employees and management
Customer Service Representative
HSBC Data Processing Pvt Ltd
06.2015 - 01.2019
- Managed and resolved customer complaints and escalated issues, enhancing loyalty and trust
- Trained new hires on policies, procedures, and best practices
- Analysed metrics to identify trends and improve service strategies
- Educated customers on billing, payment, and support processes
- Maintained high service levels and exceeded performance metrics
- Provided product recommendations and assisted with orders
- Collaborated to improve customer satisfaction and service delivery
- Managed high-stress situations, maintaining professionalism under pressure
Education
B. Com - Finance
Bangalore University
07.2011 - 05.2014
SSLC - Commerce
St. Xavier's College
04.2009 - 06.2011
Skills
- Risk management
- Project management
- Operations management
- Cross-functional team leadership
- Hiring and coaching
- Strategic planning
- Reporting & records management
- Corporate communications
- Process management oversight
Certification
Project Management Professional (PMP), Project Management Institute, 2022
Accomplishments
- 2024, Received the Star Performer for Q1 and Q4.
- 2023, Awarded the Shining Star Award across GSC and maintained the highest number of accolades in the department.
- 2023, Received the Star Performer for Q3.
- 2022, Honoured with the Trailblazer Award across GSC Bangalore and received the highest number of accolades in the department.
- 2019, Recognized as the Star Performer for three consecutive quarters.
- 2017, Selected to travel to Manila to set up the live chat process and train agents.
- 2016, Achieved a benchmark of 100% CSAT and 98% FCR. Led a team of 18 and served as a floor SME for nearly a year.
- 2016, Received the Voice of Nation Award for Outstanding Performance. Was part of the Live Chat pilot batch, where a customer complimented me on Twitter for exceptional service. Received multiple recognitions from Onshore and senior leadership.
Personal Information
- Gender: Female
- Nationality: India
- Marital Status: Single
Timeline
Asst Vice President-Sustainability Risk
HSBC Data Processing Pvt Ltd
03.2024 - Current
Sustainability Risk Manager
HSBC Data Processing Pvt Ltd
02.2023 - 02.2024
Business Manager
HSBC Data Processing Pvt Ltd
10.2022 - 02.2023
Migration Manager
HSBC Data Processing Pvt Ltd
02.2021 - 10.2022
Assistant Manager
HSBC Data Processing Pvt Ltd
01.2019 - 02.2021
Customer Service Representative
HSBC Data Processing Pvt Ltd
06.2015 - 01.2019
B. Com - Finance
Bangalore University
07.2011 - 05.2014
SSLC - Commerce
St. Xavier's College
04.2009 - 06.2011
Similar Profiles
PULOMA MUKHERJEEPULOMA MUKHERJEE
Team Leader and SME at Genpact India Pvt LtdTeam Leader and SME at Genpact India Pvt Ltd
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
Ayan ChatterjeeAyan Chatterjee
KYC Analyst at HSBC Electronic Data Processing India Pvt LtdKYC Analyst at HSBC Electronic Data Processing India Pvt Ltd