Watsala
Project Management
Bengaluru,KA
Summary
Performance driven professional with expertise in collaborating with culturally diverse, multi geographical teams and adopting a pragmatic approach in improvising process and project deliverables, targeting for senior opportunities in the Organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Migrations Manager
HSBC Electronic Data Processing
Bangalore , Karnataka
02.2021 - Current
- Responsible & accountable for managing projects & migrations for assigned Business Services.
- Ensuring a smooth end- to -end Migration journey is handled and proper Global Resourcing Migration Governance (GRMG) is maintained.
- Liaising with department/functions to enable seamless support to meet the ambitious and aggressive migration plan.
- Work with regional coordinators across migrating entities and central migrations towards ensuring that Migration Planning Online (MPO) tool is most up to date with latest migration plans.
- Communicate & engage business partners on the onset of any new migration for relevant information statistics & metrics prior to migration activity.
- Coordination with the Operations, HR, Training, IT, Compliance and Finance team to ensure timely escalation or resolution of any constraints in achieving the assigned migration planned.
- * Proactively ensure availability of migration documentations in line with the agreed methodology. Ensuring that the migration business entity procures the relevant sign-offs as mandated by risk functions.
- * Drive business continuity strategies as per group guidelines in conjunction with the contingency risk to ensure robust contingency planning and strategies are in place.
- * Arrange and lead sessions on educating site and regional stakeholders on migrations methodology.
- * Support site lead migrations by highlighting any changes required and contributing towards enhancement of migration.
Assistant Manager
HSBC Electronic Data Processing
Bangalore , Karnataka
07.2018 - 01.2021
- · To ensure that cut off is updated on timely manner as it will have global impact, resulting in reputational and monetary loss.
- · To ensure that calendar maintenance and Daylight Saving Time are done on time.
- · Manage and monitor systems associated with Identity and Access Management (IAM) solutions Provide incident and problem management support.
- · Manage multiple priorities and deadlines concerning completion of critical requests.
- · Demonstrate decision-making, problem solving and functional knowledge.
- · Partnering with Incident Management team to resolve production issues and service outages of those applications consuming our products and services.
- · Ensure application owners have access to relevant tools/ documents for performing user access reviews.
Associate
HSBC Electronic Data Processing
Bangalore , Karnataka
06.2015 - 06.2018
- · Check to ensure that appropriate changes were made to resolve customers' problems.
- · Refer unresolved customer grievances to designated departments for further investigation.
- · Providing end-to-end resolution to client’s issues, maintaining SLAs
- · Giving resolution to customer at first point of contact.
- · Reporting unusual activity on customers account.
- · Coach team members in terms of procedural knowledge and quality.
- · Maintain highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns.
- · Handle complaints and escalations
Education
PGD - Finance And Taxation
Annamalai University
Bangalore 01.2020 - 03.2021
Bachelor Of Commerce - Finance
Garden City College
Bangalore 05.2011 - 05.2014
Skills
Project Execution and Delivery Management
Organization
Scheduling
Detail Oriented
Flexibility
Accomplishments
- Successfully handled critical migrations, and outperformed as compared to peers, was awarded a Trail Blazer Award in the HSBC Zenith annual awards 2022.
- Customer Champion for receiving highest number of compliments for Q3 and Q4.
- Was recognized by Head Of Operations GSCs.
- Helped multiple business services to set up new Business Framework in GSC Bangalore and GSC Hyderabad.
- Identified two Migration Creep and helped business services in completing remedial action
- Was solely responsible to manage all migrations for NFR COE business service, received multiple recognition.
- Helping the team in conducting weekly fun activity.
Certification
Project Management
Timeline
Project Management
09-2021
Lean Management
08-2021
Migrations Manager
HSBC Electronic Data Processing
02.2021 - Current
PGD - Finance And Taxation
Annamalai University
01.2020 - 03.2021
Assistant Manager
HSBC Electronic Data Processing
07.2018 - 01.2021
Associate
HSBC Electronic Data Processing
06.2015 - 06.2018
Bachelor Of Commerce - Finance
Garden City College
05.2011 - 05.2014