Whitney Plump
South Bend
Summary
Detail-oriented administrative professional with a strong background in executing comprehensive audits and validating complex datasets. Maintains a record of 100% accuracy while leveraging advanced PC skills to enhance operational workflows and ensure compliance with brand standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MEDIA STANDARDS ANALYST
WELOCALIZE
01.2026 - Current
- Executed comprehensive audits of entertainment media, ensuring strict alignment with brand integrity and legal standards.
- Validated complex digital asset metadata, ensuring compliance through meticulous audit-ready documentation.
- Utilized advanced PC skills to identify and resolve discrepancies in media datasets, improving overall user experience.
- Collaborated with cross-functional teams to streamline audit processes, enhancing quality assurance benchmarks.
HOUSEKEEPING MANAGER
HILTON
01.2024 - 01.2026
- Managed daily back-office administration and personnel scheduling to ensure seamless operations within budget constraints.
- Tracked and analyzed departmental KPIs, generating performance reports that informed strategic decisions for executive leadership.
- Standardized operating procedures and maintained audit-ready documentation for quality control and OSHA compliance.
- Coordinated cross-functional communications while managing supply chain inventory to accurately track stock levels.
- Delivered exceptional customer service through professional emailing and effective staff coordination to enhance guest satisfaction scores.
Data Entry Clerk
SYNERGY
01.2023 - 01.2025
- Achieved 100% accuracy in high-volume data entry and validation for expansive datasets.
- Developed advanced Excel formulas and conditional formatting to automate data validation.
- Audited large-scale datasets for regulatory compliance, resolving discrepancies through collaboration with stakeholders to ensure data integrity.
- Standardized disparate data formats into clean CSV files for system imports, ensuring accuracy while maintaining comprehensive audit logs.
- Exceeded daily service level agreements by generating productivity reports that informed team workflows and resource allocation.
FRONT DESK REPRESENTATIVE
RADISSON
01.2018 - 01.2023
- Executed high-volume data entry and managed complex scheduling using property management software, ensuring accuracy of client profiles.
- Processed daily financial transactions and performed Clerical Work for end-of-day ledger reports, ensuring strict compliance with PCI standards.
- Directed multi-line phone communications and supported telemarketing initiatives through professional sales communication.
- Trained and onboarded new administrative staff on proprietary software systems and data entry protocols.
Education
Bachelor of Arts - Journalism
INDIANA INSTITUTE OF TECHNOLOGY
Fort Wayne, IN08-2028
Skills
- Content evaluation
- Media management
- Data analysis
- Market analysis
- Data validation
- Data management
- Quality evaluation
- Data interpretation
- Excel formulas
- Digital literacy
- Office and Google apps
- Remote collaboration
- Client engagement
- Administrative support
- Cross-functional communication
- Analytical thinking
- Attention to detail
- Time management
- Email communication
Certification
Office Administration Master Certification, Google, 01/01/24
Timeline
MEDIA STANDARDS ANALYST
WELOCALIZE
01.2026 - Current
HOUSEKEEPING MANAGER
HILTON
01.2024 - 01.2026
Data Entry Clerk
SYNERGY
01.2023 - 01.2025
FRONT DESK REPRESENTATIVE
RADISSON
01.2018 - 01.2023
Bachelor of Arts - Journalism
INDIANA INSTITUTE OF TECHNOLOGY