Whitney Slatter
Indianapolis,IN
Summary
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Model 1
05.2022 - 03.2025
- Customer enrollment
- Updating customer demographics
- Answering inbounds calls app. 50-60 calls a day
- Answering emails
- Searching for requested bus parts
- Providing quotes
- Processing payments
- Sales
- CRM
- Order Processing
CSR - Customer Service Representative
Opus VTR
08.2020 - 05.2022
- Answering inbound calls from dealerships and vehicle purchasers
- Making outbound calls to state DMVs for vehicle registration updates
- Answering inquiries from purchasers regarding registration process
- Closing out dealer deals in Opus database
- Scanning documents into Opus database
- Faxing
- Shipping
Records Clerk
Kinetic Advantage
03.2021 - 08.2021
- Count incoming FedEx, UPS, and USPS mail
- Process titles, POA and other documents clients sent in to floor vehicles
- Verify title documents matched system information
- Scanned titles in system
- Filing
- Answering inbound calls from dealer and auctions regarding title work accounts
Mail Clerk / File Handler
IAA Insurance Auto Auction
08.2017 - 03.2020
- Processing outgoing and incoming mail
- Answering calls from the insurance provider and policyholders regarding account claim details
- Receiving certified packages from FedEx, UPS, and USPS
- Using letter meter to send outgoing mail
- Updating insurance information to process claim
- Sending out packages of documents that need to be signed to complete claim process
- Managed approximately 45 incoming calls, 40 emails and 15 faxes per day from customers.'
Education
High school diploma -
Ivy Tech Community College
Indianapolis, INSkills
- Customer support
- Payment processing
- Call control
- Order fulfillment
- Credit card processing
- Documentation review
- Call center experience
- Live chat support
- CRM software
- Teamwork and collaboration
- Computer skills
- MS office
- Account updating
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Customer Service Representative
Model 1
05.2022 - 03.2025
Records Clerk
Kinetic Advantage
03.2021 - 08.2021
CSR - Customer Service Representative
Opus VTR
08.2020 - 05.2022
Mail Clerk / File Handler
IAA Insurance Auto Auction
08.2017 - 03.2020
High school diploma -
Ivy Tech Community College
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