B.WILFRED SAHAYARAJ

E-Commerce Specialist with experience managing online store operations, product catalog management, sales optimization, and order fulfillment processes to drive revenue growth and improve customer experience across digital platforms.

• Managed daily operations of e-commerce platforms, including product uploads, pricing updates, catalog maintenance, and promotion execution to ensure accurate and up-to-date online listings.
• Coordinated end-to-end order processing, ensuring accurate order confirmation, shipment tracking, and timely delivery to customers.
• Handled customer inquiries related to orders, returns, refunds, and delivery issues through email, chat, and phone, ensuring prompt and effective resolution.
• Monitored online sales performance, website traffic, and conversion metrics, generating periodic performance reports to support business decision-making.
• Maintained inventory accuracy by coordinating with warehouse teams and updating stock levels across e-commerce platforms and order management systems.
• Executed digital marketing and promotional campaigns in collaboration with marketing teams to improve online visibility and drive sales growth.
• Conducted competitor analysis and market research to support pricing strategies, promotional planning, and product positioning.
• Resolved order discrepancies such as missing, damaged, or incorrect items by coordinating with logistics and fulfillment teams to ensure customer satisfaction.
• Ensured accurate order documentation, data entry, and record maintenance in order management systems while maintaining compliance with operational procedures.
• Managed contract-based customer orders by validating contract pricing, delivery schedules, and quantity commitments in accordance with agreed terms.
• Processed licensing and subscription-based orders, ensuring correct license activation, validity tracking, and renewal coordination as per customer agreements.
• Reviewed customer agreements, pricing contracts, and service terms to ensure negotiated discounts, billing conditions, and order terms were accurately applied during order processing.
• Identified process improvement opportunities to enhance order management efficiency, reduce operational errors, and improve the overall customer experience.

• (Retail)