William Justin LaPrad
Osceola,IN
Summary
Experienced IT professional and U.S. Air Force veteran with a solid eight-year background in the IT industry and 1.5 years of specialized expertise in IT Security. Possesses Security+ certification and a Bachelor's Degree in Computer Science, actively seeking a rewarding role in IT.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Consultant
EdgeIT
South Bend, IN
07.2023 - Current
- Implemented Group Policy Objects (GPOs) to enforce security polices, software distribution, and system configurations across the network
- Stayed current with industry trends and best practices related to Active Directory, contributing to the continuous improvement of IT infrastructure
- Conducted regular firewall audits and assessments to identify vulnerabilities, implementing corrective measures to enhance network security
- Provided timely and effective technical support through various channels, including remote assistance, phone support, and on-site visits
Security Analyst
Patrick Industries
11.2021 - 02.2023
- Manage DNS transfer and record entries using (ENOM)
- Review and release emails while identifying and preventing potential phishing attempts (Mimecast)
- Provide endpoint security and analytics using CrowdStrike
- Protect identity and prevent breaches using CrowdStrike
- Manage third-party updates and manually update Windows machines using third-party tools
- Monitor users and provide reports using Exabeam
- Provide and set up training using KnowBe4
Call Center
CVS Pharmacy
03.2021 - 05.2021
- Managed high volume of inbound calls, assisting customers with prescription inquiries and general pharmacy services.
- Handled sensitive customer information with discretion, adhering to privacy regulations and company policies.
- Resolved technical issues related to phone systems and customer databases to minimize disruptions in service.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Tech I
SmartCity Networks
07.2018 - 03.2020
- Supported events by deploying and dismantling Wi-Fi networks and hotspots, ensuring seamless network connectivity for clients and attendees.
- Managed switches and routers, configuring VLANs and port security to meet specific event requirements.
- Monitored bandwidth usage and user experience, optimizing performance to deliver a high-quality experience for event organizers and attendees.
- Laid and patched cabling for event setups, including creating custom cabling solutions when necessary, ensuring robust and reliable event infrastructure.
United States Air Force
Armament System Journeyman
12.2009 - 12.2015
- Performed detailed inspections and maintenance on armament systems to ensure operational readiness.
- Executed precision loading and unloading of munitions, adhering to stringent safety protocols.
- Collaborated with cross-functional teams to assess and enhance armament system performance.
- Conducted rigorous tests and evaluations on system components to identify and rectify issues.
- Led multiple troubleshooting initiatives to resolve complex equipment issues, enhancing mission readiness and system performance.
Education
B.S - Computer Information Science / Network Security
ECPI University
Virginia Beach, VA01.2018
Skills
- Expertise in DNS transfer and record management using ENOM
- Experience in endpoint security and analytics using CrowdStrike
- Knowledge in identity protection using CrowdStrike
- Provided ongoing support and maintenance to clients, addressing issues promptly and ensuring seamless operation of IT systems
- Experience in monitoring users and providing reports using Exabeam
- Strong problem-solving skills and troubleshooting abilities
- Familiarity with network management and administration
- Strong communication skills and ability to work collaboratively
Certification
- Security+, CompTIA, [2023-05-10]
- Working towards CCNA
About Me
With over five years of IT networking and security experience, I am a CompTIA Security+ certified professional and a Bachelor of Science in Network and System Administration. I currently work as an IT Consultant at Edge Information Technologies, a leading provider of IT solutions and services for small and medium businesses.
Timeline
IT Consultant
EdgeIT
07.2023 - Current
Security Analyst
Patrick Industries
11.2021 - 02.2023
Call Center
CVS Pharmacy
03.2021 - 05.2021
Tech I
SmartCity Networks
07.2018 - 03.2020
United States Air Force
Armament System Journeyman
12.2009 - 12.2015
B.S - Computer Information Science / Network Security
ECPI University