William Justin LaPrad
Osceola,IN
Summary
Experienced IT professional and U.S. Air Force veteran with a solid eight-year background in the IT industry and 1.5 years of specialized expertise in IT Security. Possesses Security+ certification and a Bachelor's Degree in Computer Science, actively seeking a rewarding role in IT.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Consultant
EdgeIT
South Bend, IN
07.2023 - Current
- Implemented Group Policy Objects (GPOs) to enforce security polices, software distribution, and system configurations across the network
- Stayed current with industry trends and best practices related to Active Directory, contributing to the continuous improvement of IT infrastructure
- Conducted regular firewall audits and assessments to identify vulnerabilities, implementing corrective measures to enhance network security
- Provided timely and effective technical support through various channels, including remote assistance, phone support, and on-site visits
Security Analyst
Patrick Industries
11.2021 - 02.2023
- Manage DNS transfer and record entries using (ENOM)
- Review and release emails while identifying and preventing potential phishing attempts (Mimecast)
- Provide endpoint security and analytics using CrowdStrike
- Protect identity and prevent breaches using CrowdStrike
- Manage third-party updates and manually update Windows machines using third-party tools
- Monitor users and provide reports using Exabeam
- Provide and set up training using KnowBe4
Call Center
CVS Pharmacy
03.2021 - 05.2021
- Managed high volume of inbound calls, assisting customers with prescription inquiries and general pharmacy services.
- Handled sensitive customer information with discretion, adhering to privacy regulations and company policies.
- Resolved technical issues related to phone systems and customer databases to minimize disruptions in service.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Tech I
SmartCity Networks
Virginia Beach, VA
07.2018 - 03.2020
- Supported events by deploying and dismantling Wi-Fi networks and hotspots, ensuring seamless network connectivity for clients and attendees.
- Managed switches and routers, configuring VLANs and port security to meet specific event requirements.
- Monitored bandwidth usage and user experience, optimizing performance to deliver a high-quality experience for event organizers and attendees.
- Laid and patched cabling for event setups, including creating custom cabling solutions when necessary, ensuring robust and reliable event infrastructure.
United States Air Force
Armament System Journeyman
1690 Air Force Pentagon
12.2009 - 12.2015
- Performed detailed inspections and maintenance on armament systems to ensure operational readiness.
- Executed precision loading and unloading of munitions, adhering to stringent safety protocols.
- Collaborated with cross-functional teams to assess and enhance armament system performance.
- Conducted rigorous tests and evaluations on system components to identify and rectify issues.
- Led multiple troubleshooting initiatives to resolve complex equipment issues, enhancing mission readiness and system performance.
Education
B.S - Computer Information Science / Network Security
ECPI University
Virginia Beach, VA01.2018
Skills
- Expertise in DNS transfer and record management using ENOM
- Experience in endpoint security and analytics using CrowdStrike
- Knowledge in identity protection using CrowdStrike
- Provided ongoing support and maintenance to clients, addressing issues promptly and ensuring seamless operation of IT systems
- Experience in monitoring users and providing reports using Exabeam
- Strong problem-solving skills and troubleshooting abilities
- Familiarity with network management and administration
- Strong communication skills and ability to work collaboratively
Certification
- Security+, CompTIA, [2023-05-10]
- Working towards CCNA
About Me
With over five years of IT networking and security experience, I am a CompTIA Security+ certified professional and a Bachelor of Science in Network and System Administration. I currently work as an IT Consultant at Edge Information Technologies, a leading provider of IT solutions and services for small and medium businesses.
Timeline
IT Consultant
EdgeIT
07.2023 - Current
Security Analyst
Patrick Industries
11.2021 - 02.2023
Call Center
CVS Pharmacy
03.2021 - 05.2021
Tech I
SmartCity Networks
07.2018 - 03.2020
United States Air Force
Armament System Journeyman
12.2009 - 12.2015
B.S - Computer Information Science / Network Security
ECPI University