Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
Generic

Wilson Mathew

Sr Manager
Bangalore

Summary

A motivated and adaptable individual who thrives in challenging environments, prioritizes tasks effectively, and quickly learns new concepts to enhance organizational efficiency.

Overview

29
29
years of professional experience
5
5
Languages

Work History

Senior Manager

ABI-Health Diagnostics Private Limited
09.2024 - Current
  • Company Overview: Formerly Attune Technologies Private Limited
  • Managing a team of six developers responsible for creating independent automation BOTs.
  • Analyze manual process flows and provide strategic guidance to development staff.
  • Oversee final testing, recommend optimizations, and resolve technical issues prior to deployment.
  • Co-ordinate with Operations teams to troubleshoot and remediate live BOT issues.

Manager - CRM

Remedinet Technologies Pvt. Ltd.
04.2013 - 09.2024
  • Handling a team of 56 employees with 1 Asst. Manager and 2 Team Leads
  • Reporting to AVP Operations on day-to-day basis.
  • Prepare daily / monthly reports.
  • Ensuring 100% Attendance of the team.
  • Feedback to the team based on their performance.
  • Introducing and contributing with creative policies for the betterment of the floor.
  • Rapport and Bonding with the team.
  • Appreciations, R & R (Reward and Recognition) conducted on weekly basis.
  • Action plan for Bottom Quartiles Improvement on Monthly Basis.
  • Team Meets and Performance reviews on weekly basis.
  • Ensuring 100% compliance with interdepartmental co-ordination.
  • Ownerships and Initiatives to streamline Floor.
  • Ensuring the SLAs are met on day-to-day basis.
  • Attending the call Calibrations with QA team.

Team Leader

Air Deccan / Kingfisher Airlines
12.2004 - 10.2010
  • Reporting to the AM-Ops on day to Day Basis.
  • Ensuring 100% Attendance of the team.
  • Feedback to the team based on statistical data sent by WFM.
  • Attrition Control Strategies.
  • Introducing and contributing with creative policies for the betterment of the floor.
  • Conducting the team Outings.
  • Rapport and Bonding with the team.
  • Appreciations, R & R (Reward and Recognition) to be conducted on weekly basis.
  • Action plan for Bottom Quartiles Improvement on Monthly Basis.
  • Team Meets and Performance reviews on weekly basis.
  • Ensuring 100% compliance with interdepartmental co-ordination.
  • Ownerships and Initiatives to streamline Floor.
  • Ensuring the SLAs are met on day-to-day basis.
  • Attending the call Calibrations with QA team.
  • Leading a Team of 10 Quality Analysts.
  • Preparing daily / weekly / monthly quality reports and Training Need Analysis for Bottom Quartile & the floor.
  • Conducting refresher training for Quality Analysts and GSAs along with their Team Leaders.
  • Having weekly meetings with Team Members regarding new Quality implementations.
  • Barging the calls and giving constructive feedback with respect to the Quality parameters.
  • Maintaining track of Quality Reports of Team Members and GSAs.
  • Conducting confirmation appraisals.
  • Being a part of the training Program to the New Recruits.
  • Conduct Training on Quality Parameters to the New Recruits.
  • Conducting Refresher Training for existing agents.
  • Achievements:
  • Played a major role in the transition process from IGT to RADIXX Reservation system.
  • Played a major role in the RADIXX training program for Post Office staff in Karnataka and Tamil Nadu.
  • Was a RADIXX trainer for Kingfisher Airline’s staff, at the time of Deccan - Kingfisher merger.
  • Played a major role in the transition process from RADIXX to SABRE Reservation system.
  • Played a major role in introduction and configuration of Cyber Source (Fraud Analysis and Detection System)
  • Played a major role in the King Club migration process from Pune (UBICS) to Bangalore center.

Production Supervisor

KAYEM Electronic Technologies
11.2002 - 12.2004
  • Supervise the production activities of Electronic PCB assemblies.
  • Maintaining interpersonal relationships with colleagues and seniors.
  • Administration and Supervision include supervision & teaching of junior staff and students as a group.

Technician

VXL Instruments Ltd.
08.1996 - 10.2002
  • Manufacture and export distribution of computer peripherals, windows terminals, thin client for legacy PCs, and general-purpose terminals, networking products, office automation products, ISP solutions and application software.
  • Achievements:
  • Trained on ISO 9001 and ISO 9002
  • Trained on First Aid & Fire Fighting.

Education

Graduate Diploma in Business Management -

Indian Institute of Management and Engineering
05.2004

Diploma in Computer Hardware & Networking - undefined

Lorven Infoway Pvt. Ltd.
03.2003

Electronics and Communications - undefined

National Council for Vocational Training, NCVT, Govt. of India
06.1996

Pre Degree Course - undefined

Mahatma Gandhi University
09.1993

Skills

Strategic planning

References

Can be provided on demand.

Disclaimer

Father’s Name: Late Mr. Mathew Date of Birth: 1974-05-25 Permanent Address: Flat No. B25, ITTINA Sarva-2 Appartments, 4th Main, 3rd Cross, Begur Road, Hongasandra, Bommanahalli, Bangalore - 560114. Marital Status: Married Religion: Christian (Roman Catholic) Passport Number: W6365172 Issue date: 2022-10-14 Valid Till: 2032-10-13 Place of Issue: Bangalore

Timeline

Senior Manager

ABI-Health Diagnostics Private Limited
09.2024 - Current

Manager - CRM

Remedinet Technologies Pvt. Ltd.
04.2013 - 09.2024

Team Leader

Air Deccan / Kingfisher Airlines
12.2004 - 10.2010

Production Supervisor

KAYEM Electronic Technologies
11.2002 - 12.2004

Technician

VXL Instruments Ltd.
08.1996 - 10.2002

Diploma in Computer Hardware & Networking - undefined

Lorven Infoway Pvt. Ltd.

Electronics and Communications - undefined

National Council for Vocational Training, NCVT, Govt. of India

Pre Degree Course - undefined

Mahatma Gandhi University

Graduate Diploma in Business Management -

Indian Institute of Management and Engineering

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Wilson MathewSr Manager