Wilson PRINCE
Faridabad
Summary
Currently working as a Coordinator at Better Mortgage, managing loan documentation and overseeing critical tasks such as title, homeowners' insurance, HOA, and appraisal. Proven ability to ensure compliance, accuracy, and timely execution across both insurance and mortgage processes. Recognized for operational excellence, process adherence, superior client handling, and effective team coordination. Detail-oriented insurance and mortgage operations professional with over 4 years of hands-on experience in Property & Casualty Insurance, specializing in Workers' Compensation, and 6 years of expertise in insurance transcription.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
Coordinator-Loan Operations
Better Mortgage
01.2026 - Current
- Managed loan documentation processes ensuring accuracy and compliance with regulations.
- Ensure timely completion of loan requirements while maintaining quality standards.
- Coordinated tasks for title, homeowners insurance, HOA, and appraisal to facilitate loan processing.
- Collaborate with internal teams and external stakeholders to streamline mortgage operations.
- Provided clients with timely updates and clear communication regarding loan progress.
Senior Process Developer-Workers' Compensation (P&C)
Genpact Pvt. Ltd.
01.2021 - 01.2025
- Managed end-to-end Workers' Compensation processes, ensuring compliance across policy insurance, claims, and audits.
- Review submissions, analyze risk exposure and ensure compliance with underwriting guidelines.
- Coordinated with agents, underwriters, and claims teams to resolve discrepancies and address client queries efficiently.
- Achieved high accuracy standards while consistently meeting stringent SLAs and quality benchmarks.
- Developed standard operating procedures (SOPs) and process maps to streamline operations.
- Timely closure of all processes and other requirements for self and Team Evaluation.
- The role holder will be accountable for self-performance of the team he is aligned to.
- Communicate effectively with the client to resolve issues and disseminate updates on the floor.
- Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize Quality and Process Improvement Initiatives.
- Maintain self-knowledge of product by self-productivity, auditing team work on quality parameters.
Insurance Transcription Specialist
Genpact Pvt. Ltd.
01.2015 - 01.2021
- Transcribed insurance dictations, maintaining accuracy for policies, claims, and underwriting to facilitate timely processing.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Education
Bachelor of Arts - English Major
I.G.N.O.U
New Delhi, DL01-2018
1 year diploma - Transcription
Don Bosco Technical Institute
New Delhi01-2008
Skills
- Team Management
- Team Lead
- Process Trainer
- Process Audit
- Client Handling
- Handling Escalation
Certification
Lean Certified, 2018-01-01, 2025-01-01
Custom
- Cricket
- Travelling
- Music
Languages
English
Beginner
A1
Hindi
Beginner
A1
Malayalam
Beginner
A1
Accomplishments
- Created and developed critical feedbackpolicies to consistently exceed quality and production targets.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of processing of loan documents.
Timeline
Coordinator-Loan Operations
Better Mortgage
01.2026 - Current
Senior Process Developer-Workers' Compensation (P&C)
Genpact Pvt. Ltd.
01.2021 - 01.2025
Insurance Transcription Specialist
Genpact Pvt. Ltd.
01.2015 - 01.2021
Bachelor of Arts - English Major
I.G.N.O.U
1 year diploma - Transcription
Don Bosco Technical Institute