WINCENT SILUVERU
Hyderabad,TG
Summary
Dedicated, results-oriented, master-level Account Management specialist with an entrepreneurial mindset and over 8+ years of success in the areas of Insurance business and operations management, new business development,. Analytical, innovative professional with strong business acumen and deep Account Management knowledge dedicated to leading teams in meeting and exceeding assigned targets by the management. Handling NRI business end to end with phenomenal services to the client (Insurer)
Overview
8
8
years of professional experience
Work History
Assistant Manager
Callhealth Services Pvt Ltd
04.2024 - Current
- Supervised day-to-day activities to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Handling the account and providing phenomenal services to the client and achieving the assigned targets with in the given deadline
- Targeting on increasing in month on month conversion achievement
- Focusing on the quality of the service during the entire process of the individual case conversion
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- End-to-end management ensures accuracy, efficiency, and timely resolution of all HDFC account-related activities.
Account Management Specialist
Medibuddy
11.2021 - 04.2024
- Handling the account and providing phenomenal services to the client and achieving the assigned targets with in the given deadline
- Handling NRI business dealing with the world wide clients
- Targeting on increasing in month on month conversion achievement
- Focusing on the quality of the service during the entire process of the individual case conversion
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Handling NRI business end to end with phenomenal services to the client (Insurer)
Insurance Senior Relationship Manager
IDBI FEDERAL LIFE INSURANCE CO Ltd
08.2018 - 09.2021
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Perform administrative tasks, such as maintaining records and handling policy renewals
Insurance Relationship Manager
HDFC Life insurance
12.2016 - 07.2018
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
Education
Post-Graduate Diploma in Insurance - Insurance
Manipal University
Bengaluru, India12-2016
MBA - Finance
Kakatiya University
WARNGAL, Telanagana04.2013
BBM - Business Management
Kakatiya University
WARNGAL, Telanagana04.2011
Skills
- Subject Matter Expert
- Effective Problem Resolution
- Effective Time Management
- Team leadership
- Workload management
- Adaptability and flexibility
Timeline
Assistant Manager
Callhealth Services Pvt Ltd
04.2024 - Current
Account Management Specialist
Medibuddy
11.2021 - 04.2024
Insurance Senior Relationship Manager
IDBI FEDERAL LIFE INSURANCE CO Ltd
08.2018 - 09.2021
Insurance Relationship Manager
HDFC Life insurance
12.2016 - 07.2018
BBM - Business Management
Kakatiya University
Post-Graduate Diploma in Insurance - Insurance
Manipal University
MBA - Finance
Kakatiya University
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