Writaban Mallick

Senior Manager | Capgemini

SAP Basis Governance Manager | INGKA Project (2026)

• Governed a 12-member team delivering end-to-end Basis operations across S4/HANA, Fiori, BW, MDG, and PO landscapes.
• Managed strictly monitored SLAs and KPIs, driving incident, problem, and standard change management protocols.
• Overseed critical technical upgrades, including HANA database updates, SAP component patches, and OS patching governance.
• Directed third-party SAP integrations, transport management, security notes implementation, and automated alert systems.

SAP Basis Delivery Lead | Yara Project (2024 – 2025)

• Led the Americas landscape operations, managing business process efficiency, software license compliance, and direct client communication.
• Orchestrated complex technical lifecycles, including Kernel, HANA database, and SAP component upgrades with minimal downtime.

Module Lead | Tech Mahindra

SAP Basis Lead | State Bank of India (Banking)

• Led 12-member team delivering L3 SAP Basis production support, ensuring stability of SBI's critical HRMS portal.
• Led system installations including SAP Solution Manager, completing full managed system configurations.
• Executed technical lifecycles featuring multi-level landscapes (Sandbox to Production), system refreshes, and Kernel/SAP patch upgrades.
• Coordinated Disaster Recovery (DR) planning and testing activities, enhancing business availability and resilience.
• Oversaw daily operations including performance monitoring, transport movements, and SAP vulnerability mitigation, maintaining optimal Oracle RDBMS performance.

Application Architect / Consultant | IBM

SAP Basis Lead | Thames Water (2017 – 2022)

• Led 8-member team in SAP Basis implementation and BAU production support, ensuring project alignment with business needs.
• Implemented Transport Expresso (Active Control) across multiple 3- and 4-system landscapes.
• Deployed onshore (UK) to spearhead critical Go-Live events and AppDynamics integration.

Senior SAP Basis Consultant | PZ Cussons (2015 – 2017)

• Executed onshore Go-Live support in Manchester, UK, facilitating successful transition to production environment.

Senior L2 Basis Consultant | CEMEX (2014 – 2015)

• Maintained system availability, ensuring strict adherence to production SLAs and minimizing downtime.

Software Engineer | Accenture

Core Skills: SAP Basis & Security · SAP HANA · Functional Testing · Production Support · Cloud PoC

• Accenture Innovation Center (R&D | 2013 – 2014): Built and tested advanced SAP products by configuring SAP HANA and R/3 environments on private cloud infrastructure for internal proof of concept (PoC) initiatives, enhancing innovation capabilities.
• Tata Steel (Industrial | 2012 – 2013): Delivered SAP Basis administration and production support at Kolkata office, monitoring system health to ensure availability of core business modules.
• Shell Lubricants (Energy | 2012 – 2013): Managed SAP Basis & Security roles for over 1,000 users, ensuring appropriate system authorizations, profile maintenance, and conducting functional testing for enhancements.
• Nokia CTT (Telecom | 2010 – 2011): Provided ticket-based production support and functional testing for Nokia’s Channel Transaction Tool to ensure seamless operations and SLA compliance.