WUNGREICHON RONRA SHIMRAY
Safdarjung Enclave
Summary
Seeking for an opportunity to grow my skills and knowledge, build experience in the field and to earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work History
Customer Care Executive
Teleperformance
01.2023 - 07.2024
- Managed a high volume of inbound calls and chats effectively to address diverse customer needs.
- Delivered personalized assistance by actively listening to customers' concerns and adapting responses accordingly.
- Contributed to company's growth by retaining valuable clients through effective communication and problem-solving skills.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Promoted teamwork within the process by sharing knowledge and offering guidance and help.
Education
10th -
Royal Ambassadors Academy
Manipur, India 04.2001 - 04.2013
12th - undefined
B.A in Philosophy, Honours - undefined
North Eastern Hill University
M.A. in Philosophy - undefined
Delhi University
Skills
Excellent communication and strong command in both spoken and written English
Adaptability and flexibility
Knowledge in Microsoft Office
Energetic and Diligent
Well-organized
Customer Support
Language
English and Hindi
Personal Information
Religion: Christian
Timeline
Customer Care Executive
Teleperformance
01.2023 - 07.2024
10th -
Royal Ambassadors Academy
04.2001 - 04.2013
12th - undefined
B.A in Philosophy, Honours - undefined
North Eastern Hill University
M.A. in Philosophy - undefined
Delhi University
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