Akansha Sood
G-7/389, 4th Floor, Sector-16, Rohini, Delhi
Summary
Organised and proactive HR Assistant currently pursuing an MBA, with extensive experience in end-to-end recruitment, payroll administration, and office operations. A skilled communicator adept at managing complex logistics, travel arrangements, and stakeholder relations while maintaining high operational efficiency and accurate reporting using Tally and MIS. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
HR and Administration
BYD India Pvt Ltd
Gurgaon
08.2023 - 03.2025
- Supported end-to-end recruitment tasks, including job description drafting, candidate sourcing, CV screening, interview coordination, selection follow-up, documentation, and onboarding formalities.
- Coordinated with hiring managers and department heads to gather manpower needs, define job specifications, and draft accurate job descriptions for open roles.
- Assisted campus recruitment and campus hiring initiatives by coordinating with colleges, placement cells, and candidates to build talent pipeline.
- Organised campus recruitment drives, job fairs, walk-in interviews, and other talent acquisition activities.
- Screened applications and shortlisted candidates based on job requirements, skills, qualifications, and organisational needs.
- Scheduled interviews, managed candidate communication, maintained recruitment trackers, and supported smooth candidate experience throughout hiring process.
- Handled recruitment documentation, joining formalities, employee records, and onboarding processes with confidentiality and accuracy.
- Acted as primary point of contact for employees, candidates, guests, vendors, and external stakeholders, providing professional and timely communication.
- Managed front-desk and administrative operations, including visitor coordination, correspondence, courier handling, and general office support.
- Handled dispatch, courier logistics, and vendor coordination from start to finish, resolving delivery and operational issues promptly.
- Managed travel-desk activities, including itinerary planning, travel bookings, visa coordination, accommodation arrangements, and travel-expense reconciliation.
- Maintained employee attendance records and prepared payroll inputs using attendance management systems and Tally for accurate, timely HR data.
- Prepared MIS reports, recruitment reports, attendance summaries, payroll inputs, and administrative reports to support management decision-making and track operational KPIs.
- Maintained HR databases, employee records, recruitment trackers, and personnel documentation in organised, confidential manner.
- Managed office inventory, stationery, and essential supplies, coordinating procurement and replenishment to support uninterrupted operations.
- Collaborated with cross-functional teams and management to resolve employee, recruitment, administrative, and operational issues efficiently.
- Contributed process improvement ideas to strengthen recruitment efficiency, administrative operations, team productivity, and employee experience.
- Demonstrated strong organisational, communication, coordination, and problem-solving skills while managing multiple priorities and meeting deadlines.
- Supported day-to-day HR and administrative operations while completing tasks accurately, efficiently, and in line with organisational procedures.
Customer Care Executive
Evoxy Technology India Pvt Ltd
Gurgaon
05.2023 - 07.2023
- Coordinated communications with parents, responding to enquiries and providing timely updates.
- Provided product information and guidance to customers, clarifying features and purchase processes.
- Recorded cases in CRM and ticketing systems for issue tracking
- Resolved billing, account, and service questions with clear communication
- Escalated complex cases to technical teams for further investigation
- Updated customer records and interaction notes in support databases
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer inquiries through phone, email, and chat support
Administration
Savitri Bai Phule Balika Inter College
Greater Noida
07.2021 - 01.2023
- Managed attendance records and coordinated communications with parents and staff.
- Operated front office functions including call management, visitor reception and email enquiries.
- Maintained accurate administrative records and supported daily school operations.
- Documented any adverse reactions resulting from contrast media administration.
- Monitored medication administration by staff members according to physician's orders.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Advised administration on potential disciplinary action for chronic truancy cases.
- Collaborated with other departments on projects related to benefits administration.
HR Administration and Office Coordinator
Lifestyle Foods Pvt Ltd
Delhi
06.2020 - 07.2021
- Oversaw courier, dispatch and logistics operations; coordinated with vendors to meet delivery schedules and service standards.
- Managed front-office activities, responded to email queries and arranged travel bookings for staff and visitors.
- Processed attendance records and assisted in payroll calculations; maintained financial entries in Tally.
- Supported administrative documentation and cross-functional coordination to ensure efficient daily operations.
- Coordinated office operations for Lifestyle Foods Pvt Ltd across admin and production teams.
- Scheduled meetings, calls, and travel for Lifestyle Foods Pvt Ltd leadership.
- Managed incoming correspondence, vendor communication, and internal document flow.
- Prepared reports, letters, and records using Microsoft Office tools.
- Maintained attendance files, leave records, and staff onboarding paperwork.
- Organized files, purchase requests, and inventory records for daily office support.
- Resolved routine issues and supported smooth communication across Lifestyle Foods Pvt Ltd departments.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported other teams with various administrative tasks when required.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
HR Administration and Office Coordinator
Swiss Beauty
Delhi
01.2019 - 07.2020
- Prepared daily MIS reports to track operations, inventory and courier statuses for management decisions.
- Managed dispatch and courier workflows and front-office responsibilities, improving coordination with vendors and customers.
- Handled email queries, coordinated travel arrangements and supported attendance and payroll processing.
- Maintained accounting entries and performed basic bookkeeping in Tally.
- Coordinated office operations for Lifestyle Foods Pvt Ltd across admin and production teams.
- Scheduled meetings, calls, and travel for Lifestyle Foods Pvt Ltd leadership.
- Managed incoming correspondence, vendor communication, and internal document flow.
- Prepared reports, letters, and records using Microsoft Office tools.
- Maintained attendance files, leave records, and staff onboarding paperwork.
- Liaised with suppliers, service providers, and plant departments on office needs.
- Organized files, purchase requests, and inventory records for daily office support.
- Resolved routine issues and supported smooth communication across Lifestyle Foods Pvt Ltd departments.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
Admin and Service Executive
I.Q. Enterprises India Pvt Limited
Delhi
07.2017 - 12.2018
- Provided voice-based customer support, addressing inquiries and escalating complaints to service partners nationwide.
- Managed front desk, visitor handling, stationery and interviewee records; ensured office systems were operational.
- Coordinated dispatch management, conducted follow-ups and liaised with service partners to resolve issues.
- Maintained attendance records, supported payroll administration and managed administrative documentation and travel coordination.
- Coordinated daily operations across I.Q. Enterprises India Pvt Limited departments
- Managed client communication and resolved routine service queries promptly
- Prepared reports, records, and internal documentation for review
- Supported senior leadership with meeting schedules and follow-up actions
- Monitored office workflows and maintained accurate file systems
- Assisted with vendor coordination and purchase-related communications
- Handled correspondence and ensured smooth information flow internally
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Conducted market research and analysis to identify potential business opportunities.
- Organized and facilitated regular meetings with senior management teams.
Education
MBA - Masters in Business Administration
Schiller International University
Heidelberg09-2026
Bachelor of Arts -
Delhi University
Delhi06-2017
High School Diploma -
Sarodaya Kana Vidhalaya
03-2014
Skills
HR & Recruitment: Talent Acquisition, Recruitment Coordination, Job Description Creation, Campus Hiring, Candidate Screening, Interview Coordination, Workforce Planning, Onboarding, Employee Engagement, Employee Relations
HR Operations: HR Administration, Payroll & Attendance, HR Documentation, HR Compliance, Labor Law Awareness, Compensation & Benefits, Learning & Development, MIS Reporting, HR Analytics
Software: Keka HR, Zoho People, Tally, MS Excel, Microsoft Office
Professional Skills: Communication, Teamwork, Leadership, Problem Solving, Time Management, Multitasking, Stakeholder Management, Attention to Detail
Personal Information
- Title: HR Assistant
- Date of Birth: 1996-12-04
- Nationality: Indian
Languages
English, Hindi
Timeline
HR and Administration
BYD India Pvt Ltd
08.2023 - 03.2025
Customer Care Executive
Evoxy Technology India Pvt Ltd
05.2023 - 07.2023
Administration
Savitri Bai Phule Balika Inter College
07.2021 - 01.2023
HR Administration and Office Coordinator
Lifestyle Foods Pvt Ltd
06.2020 - 07.2021
HR Administration and Office Coordinator
Swiss Beauty
01.2019 - 07.2020
Admin and Service Executive
I.Q. Enterprises India Pvt Limited
07.2017 - 12.2018
MBA - Masters in Business Administration
Schiller International University
Bachelor of Arts -
Delhi University
High School Diploma -
Sarodaya Kana Vidhalaya